Isabella Roland

Isabella Roland is a Marketing Assistant at VoiceNation. She is currently pursuing a Bachelors of Arts in Interdisciplinary History and a Minor in Business Administration at Georgia Gwinnett College and often spends time at school as an active member of the GGC Honors Program. In her free time, she can be found reading, exploring, or cooking.

Latest Posts

January 12, 2023

Importance of Customer Service

A key part of running a successful business in any sector, is being there for your customers. Customer service not only answers important questions for clients in need, but it also represents your brand and will serve most of what your customers experience in the long run. Just one good experience could encourage a customer… Continue reading Importance of Customer Service

November 17, 2022

Tips for Handling Angry Callers

Unfortunately, angry phone calls can happen. Are you equipped to handle them when the situation arises? How you handle your irate callers will pave the road to solving the problem or losing a customer. It might even lead to lost business due to negative reviews or word of mouth. Keep reading to learn more about… Continue reading Tips for Handling Angry Callers

November 09, 2022

Live Chat Etiquette

Live Chat is one of the most used real-time communication channels for customers to contact businesses. Interacting with customers through Live Chat differs from talking on the phone or in person. A friendly chat could be the defining factor in making your business the best choice in the field. Do you know what etiquette rules… Continue reading Live Chat Etiquette

September 28, 2022

What is a Virtual Office?

A Virtual Office is a service for entrepreneurs and companies that offers the benefits of an actual office, but without a physical address. This service aims to provide office-related services for both businesses and customers from a remote setting. It’s an easy way to save on the costs of owning a physical office space, especially… Continue reading What is a Virtual Office?

August 31, 2022

Phone Answering Tips

When it comes to interacting with your customers, both new and returning, most of your work is done over the phone. Whether it’s texting or calling, it’s important to pay attention to what you say to your customer, as well as how you say it. Phone calls are usually where first impressions of your business… Continue reading Phone Answering Tips

August 24, 2022

What Soft Skills and Qualities Are Important for a Receptionist?

Having a receptionist is the best way to prevent losing customers to your voicemail. Choosing a quality receptionist is crucial to ensuring success for your business. Experience is always a plus when it comes to hiring a receptionist, but soft skills are the most important when it comes to customer facing roles. Oftentimes, a receptionist… Continue reading What Soft Skills and Qualities Are Important for a Receptionist?