Isabella Roland

January 12, 2023

A key part of running a successful business in any sector, is being there for your customers. Customer service not only answers important questions for clients in need, but it also represents your brand and will serve most of what your customers experience in the long run. Just one good experience could encourage a customer… Continue reading Importance of Customer Service

January 04, 2023

With the beginning of a new year come resolutions that are almost impossible to keep. However, with the help of apps, sticking to your goals can be easier to achieve. Whether you’re looking to be more mindful, grow your business, or get organized, there’s an app for everything. Previously, we’ve gone over the best apps… Continue reading Best Apps for Keeping Productive in 2023

December 08, 2022

One of the best ways to improve the trajectory of your business is to invest in customer service.  However, not all customer services are the same. Bad customer service can be very harmful to your business. Not only could it affect future sales, but it could also interfere with your current client base and even… Continue reading How Can Bad Customer Service Affect Your Business?

November 17, 2022

Unfortunately, angry phone calls can happen. Are you equipped to handle them when the situation arises? How you handle your irate callers will pave the road to solving the problem or losing a customer. It might even lead to lost business due to negative reviews or word of mouth. Keep reading to learn more about… Continue reading Tips for Handling Angry Callers

November 09, 2022

Live Chat is one of the most used real-time communication channels for customers to contact businesses. Interacting with customers through Live Chat differs from talking on the phone or in person. A friendly chat could be the defining factor in making your business the best choice in the field. Do you know what etiquette rules… Continue reading Live Chat Etiquette

October 26, 2022

Your business’s initial conversation with a client is what establishes the foundation for the relationship they’ll have with your service. Creating a great first impression with your client over the phone or in person, regardless of the channel of communication, is one of the more important things to focus on when selling your business. It… Continue reading How to Start a Conversation with Customers

September 28, 2022

A Virtual Office is a service for entrepreneurs and companies that offers the benefits of an actual office, but without a physical address. This service aims to provide office-related services for both businesses and customers from a remote setting. It’s an easy way to save on the costs of owning a physical office space, especially… Continue reading What is a Virtual Office?

September 21, 2022

 The COVID-19 pandemic brought unprecedented changes in the way people work, with many initially being forced to work entirely from home. But, after two years, remote working has become the new normal, and while some people have fully embraced it, others prefer traditional office working. This is also the case with regions and nations –… Continue reading Who Loves Working from Home – and Who Hates it?

August 31, 2022

When it comes to interacting with your customers, both new and returning, most of your work is done over the phone. Whether it’s texting or calling, it’s important to pay attention to what you say to your customer, as well as how you say it. Phone calls are usually where first impressions of your business… Continue reading Phone Answering Tips

August 24, 2022

Having a receptionist is the best way to prevent losing customers to your voicemail. Choosing a quality receptionist is crucial to ensuring success for your business. Experience is always a plus when it comes to hiring a receptionist, but soft skills are the most important when it comes to customer facing roles. Oftentimes, a receptionist… Continue reading What Soft Skills and Qualities Are Important for a Receptionist?