Isabella Roland

Isabella Roland is a Marketing Assistant at VoiceNation. She is currently pursuing a Bachelors of Arts in Interdisciplinary History and a Minor in Business Administration at Georgia Gwinnett College and often spends time at school as an active member of the GGC Honors Program. In her free time, she can be found reading, exploring, or cooking.

Latest Posts

January 12, 2023

Importance of Customer Service

A key part of running a successful business in any sector, is being there for your customers. Customer service not only answers important questions for clients in need, but it also represents your brand and will serve most of what your customers experience in the long run. Just one good experience could encourage a customer… Continue reading Importance of Customer Service

November 17, 2022

Tips for Handling Angry Callers

Unfortunately, angry phone calls can happen. Are you equipped to handle them when the situation arises? How you handle your irate callers will pave the road to solving the problem or losing a customer. It might even lead to lost business due to negative reviews or word of mouth. Keep reading to learn more about… Continue reading Tips for Handling Angry Callers

November 09, 2022

What is correct live chat etiquette?

Live Chat is one of the most used, real-time communication channels for customers to contact businesses. However, interacting with customers through Live Chat differs substantially from talking on the phone or in person, especially when you consider the fact that the other person can’t hear you. This means that forming a friendly chat could be… Continue reading What is correct live chat etiquette?

October 26, 2022

How to talk to customers in person, over the phone, and online

Any good business owner knows that making the right first impression can count for a lot with customers. After all, your business’s initial conversation with a client is what establishes the foundation for the relationship they’ll have with your service. And bad customer service can be hugely detrimental to your small business. Therefore, no matter… Continue reading How to talk to customers in person, over the phone, and online

September 28, 2022

What is a Virtual Office?

A Virtual Office is a service for entrepreneurs and companies that offers the benefits of an actual office, but without a physical address. This service aims to provide office-related services for both businesses and customers from a remote setting. It’s an easy way to save on the costs of owning a physical office space, especially… Continue reading What is a Virtual Office?

August 31, 2022

Phone Answering Tips

When it comes to interacting with your customers, both new and returning, most of your work is done over the phone. Whether it’s texting or calling, it’s important to pay attention to what you say to your customer, as well as how you say it. Phone calls are usually where first impressions of your business… Continue reading Phone Answering Tips

August 24, 2022

What Soft Skills and Qualities Are Important for a Receptionist?

Important skills and qualities a receptionist must have   As any busy business knows, having a good receptionist can be an absolute lifesaver. From capturing every call that comes your business’s way to ensuring bookings and appointments are monitored correctly, the many essential skills of a receptionist are highly sought after. Of course, this means… Continue reading What Soft Skills and Qualities Are Important for a Receptionist?