Businesses today are finding themselves utilizing outsourced providers more than ever before. Using a remote receptionist service can help your business to save time and eliminate distractions for your team. And, for smaller businesses on a budget who can’t afford to hire a full-time employee, a remote receptionist is a good choice for many different reasons. In this blog we will dive into what a remote receptionist is and how they can be beneficial for your business.
What is a remote receptionist for businesses?
A remote receptionist works in exactly the same way as an in-house receptionist, but is simply offered by an outsourced provider, who can give your customers the impression that they work for you. The service can be tailored to your exact requirements, whether that means a remote receptionist answering all calls during business hours, over the weekend or even 24/7.
What jobs does a remote receptionist do?
A remote receptionist can do the same jobs as an in-house receptionist, these include:
– Answer incoming calls
– Book appointments for customers
– Verify customer details
– Receive and relay messages to individuals
– Add inquiries into your CRM system
– Take card payments
What are the benefits of hiring a remote receptionist?
There are many benefits to outsourcing to a remote receptionist, here are just a few of them:
1. Time-saving
A remote receptionist will answer your calls whenever your team is unavailable, allowing them to concentrate on their own tasks instead of answering the phone.
2. Cost-effective
By hiring a remote receptionist, you are saving on the costs of hiring a permanent in-house team member; including salary, benefits, training and healthcare, to name just a few. Also, with many providers billing on a per minute basis, you’re paying for the optimum level of support and nothing more.
3. Organized
Organization is a crucial skill for any remote receptionist. Whether it’s greeting customers while on the phone or keeping on top of inquiries from customers, there’s always more than one thing on the go that needs to be managed properly.
4. Professional
Maintaining a receptionist and having someone on hand to answer customer inquiries, schedule appointments and take payments promptly, will give your business a professional look from the start to the end of the customer experience.
5. Available 24/7
A receptionist can’t work 24/7, but a remote receptionist service can. A remote receptionist service isn’t just one person, it’s a team. Outsourcing to them allows your business to be available around the clock, this is especially beneficial if your business operates in multiple time zones.
6. Reduce missed calls
By outsourcing to a remote receptionist service, you have a dedicated team to answer your business calls whenever you need, ensuring no lead or business opportunities are ever missed.
7. Flexible
You can work when it’s convenient for you, as your remote receptionist is on hand when you need them to be – even 24/7 if you prefer – leaving you to respond to inquiries whenever it works for you.
What to look for when hiring a remote receptionist
There are lots of qualities that are important when hiring a remote receptionist. A lot of them will depend on your business needs, however, here is a few key things to look out for:
– Excellent communication skills
– Organizational and time-management
– Problem solving abilities
– Adaptable to new technologies
If your business is looking to save time and resources then outsourcing could be the right option for you. With the best people and pricing, VoiceNation leads the market with their remote receptionist service. Contact us today on 866.766.5050 or view our pricing options.