Homeowners who have a pest problem want to take prompt action and will call around to make an appointment as soon as they can. This urgency can be good for your business — but only if the potential customer can get through to somebody on the phone.
Unfortunately, as a busy business, you won’t always be there to answer phone calls, and that means potentially missing out on customers. An effective solution to this problem is to look at answering services for pest control companies, like the one we offer here at VoiceNation.
With that, you’ll have peace of mind in knowing that every call to your business is being answered.
What is an answering service for pest control companies?
Most business owners believe that they have to answer every call to their business themselves. But that’s not the case. It’s also possible to outsource the task to a third-party answering service. Here at VoiceNation, we provide home service businesses with a call-answering service that ensures every call is answered by a live receptionist.
Our team will answer calls to your business 24/7, ensuring that your business can gain customers even while you’re sleeping. We offer essential and personalized plans to our clients, which can include features such as:
– Appointment scheduling
– Scripted responses
Why do pest control companies need an answering service?
Think about how you’ve acquired new customers in the past, and you’ll probably find that most began with a phone call from the customer. Now think about how many calls you’ve missed when you’ve been busy on a job, and how much revenue those missed calls might have cost your business.
When you add an answering service to your business, you’ll know that each and every call is answered, and that can have a significant impact on the number of customers that you can bring on board. If you’ve ever lost a customer because you couldn’t pick up the phone, then working with a pest control answering service company is essential.
Do pest control companies need a 24/7 answering service?
Yes, it’s generally recommended that pest control companies in particular have a 24/7 answering service. When a homeowner or business owner discovers that they have a pest problem, they usually want to know that help is on the way as soon as possible. Unlike with other services, a person might actually call a pest control business late at night or early in the morning. You’ll be likely to be sleeping at those times, but by hiring a pest control answering service, you can ensure that you can still win new customers.
Do I need a bilingual answering service for my pest control business?
If your business is based in an area where there’s a sizable population of Spanish speakers, then yes, it’s recommended that you have a bilingual answering service. In fact, it can be recommended even if there’s only a small community of Spanish speakers. Ultimately, the more people you can reach, the better it is for business.
5 reasons pest control businesses need an answering service
Get more customers
Don’t lose a potential customer all because you couldn’t answer the phone in time. Let an answering service take control, and you’ll never miss another call again!
Provide better service to existing customers
Your existing customers expect good service just as much as your new customers. Using an answering service ensures they can always get through to your business when they need to.
Focus on your work
Dealing with pests can be complicated work that requires your full attention. By using an answering service, you can fully commit to the job knowing that your phone calls are being handled.
It’s cost-effective
You could hire a full-time receptionist to answer your phone calls, but that would be expensive. A call answering service performs the same role at a fraction of the cost of a full-time employee.
Improve work/life balance
When you’re off the clock, you’ll want to sit back and relax, not deal with phone calls. An answering service ensures you can genuinely enhance your work/life balance.
How do I choose the right answering service for a pest control company?
Not all answering services are created equal. Some offer only limited features, while others stick to specific industries. It’s recommended to work with an answering service company that specializes in home services, such as us here at VoiceNation!
If you’d like to learn more about our answering services for pest control companies, contact VoiceNation today to discuss our pricing packages.