Your lawn care business must maintain exceptional levels of customer service at all times. This includes when you take calls from clients/leads – there must be a swift response or you’ll leave these people with a negative view of your company. Using an answering service for a lawn care business can help in this regard, and our guide explains how.
What is an answering service for lawn care companies?
An answering service is when you outsource receptionist and customer service duties to another company. For lawn care companies, this means you’re focusing on cutting and maintaining lawns while an off-site team handles every call. You can decide how the team responds to these calls and the details are sent to you immediately.
Why do lawn care companies need an answering service?
Put simply, you don’t have enough time to deal with multiple jobs at once. Your service forces you to spend hours cutting lawns, pulling up weeds, and driving around to different client’s houses. You can’t find the time to answer loads of calls or reply to live chat messages as they come in.
Consequently, you get a backlog of missed calls and voicemails – which often translates to missed leads and business opportunities. An answering service for a lawn care business will deal with this side of your job for you. They’ll answer every call so you never lose a lead and can synergize with your schedule to book new jobs. It’s like having a personal assistant, but for much cheaper than hiring someone to do this role.
Do lawn care companies need a 24/7 answering service?
Yes – while lawn care issues are rarely emergencies, there’s no telling when a potential customer might come calling. You need to be sure you’re ready to pick up this call, or else they’re likely to call someone else.
Consider how many lawn care companies operate in your area. If one doesn’t answer, the next in line will get the job. You must capitalize on calls, so having a 24/7 answering service guarantees someone will always pick up for you. This helps you capture leads even when you’re asleep or indisposed!
Do I need a bilingual answering service for my lawn care business?
Yes! The US has a massive proportion of Spanish speakers and you need to cater to this market. For context, over 25% of the populations of California, Texas, and New Mexico are Spanish speakers. If you offer lawn care services in any of these states, you’re missing out on a quarter of your market by not providing bilingual answering services.
It’s something a lot of lawn care companies neglect, which is another reason you need a bilingual answering service. Give your business the edge over others with the ability to tap into the Hispanic and Spanish-speaking populations.
5 reasons lawn care businesses need an answering service
You know what an answering service for lawn care businesses is, but why should you get one? It’s highly advantageous and we’ll summarize the benefits in these five points:
- Never miss a call – An answering service ensures you never miss a call ever again. This decreases your lost leads and helps you create a more profitable sales funnel.
- Focus all your attention on lawn care – You don’t need to take time out of your day to answer calls or messages anymore. It’s handled for you, giving you more time to focus on your core service: lawn care!
- Capture more leads from your rivals – If your business answers every call immediately, it helps you capture more leads from your rivals. Especially if the client called a rival company first and they didn’t respond. You can swoop in and secure them before the first company calls the client back.
- Improve customer service while saving money – Enhance your customer service without spending lots of money on an admin/customer support team. It gives you the best of both worlds!
- Increase productivity & make more money – Putting all your focus on lawn care services means you can be more productive each day. You can take on more clients per day, which equates to more money overall. Plus, the answering service helps you draw in more clients, so your earnings get even bigger.
How do I choose the right answering service for a lawn care company?
Think about all the things you need from an answering service:
– Customized responses built around your service
– Phone call and live chat responses
– Lead qualification based on your instructions
– Call dispatch for urgent matters
We provide all of these features in our home services call answering service. It’s designed for lawn care companies and will ensure all of your calls are answered. If you’d like to learn more, contact us today to discuss our pricing options!