The new year brings a new start. A fresh, can-do, positive spirit that this year will your year! So what resolutions do you have? Maybe you want to make your life a little bit easier. Or you want to find more time to enjoy life outside of work. Finally take that vacation! Maybe you want to fully lean in and spend this year growing your business. If any of those is a goal of yours for 2020, a call answering service can help you. Yes, really!
What is a call answering service?
So many things! But the simplest way to explain it is it’s a team of live operators who answer calls for businesses. The operators act just like a receptionist – answering phones and taking messages. Many answering services will forward calls to you, your voicemail or employees. Some answering services offer after hours call answering. Others will offer 24/7 call answering, even on the weekends and holidays.
The benefits of live answering
So many benefits come from having a call answering service. Couldn’t you benefit from having a receptionist, but for a fraction of the cost? Check out what you get with an answering service.
Freedom from the phone
One of the biggest benefits of having an answering service is you, as a busy business owner, don’t have to worry about answering your calls now. It allows you to focus on your business – freeing you from the administrative tasks of answering your phone.
By answering every one of your calls, operators are able to qualify and capture leads. On the other hand, if a prospective customer calls and no one answers, they are likely to move on to the next business that does answer.
Your business always open
Seriously, how much could you benefit from never missing a call? You’d never miss any leads and your customer service would be excellent when every call is handled by a human being and you’re responding to messages.
How to choose a live answering service
There are a few key considerations when selecting an answering service. After all, there are so many to choose from!
If your calls are being routed to an outsourced call center, it makes it harder to keep the personal touch that you provide to your customers. By choosing an answering service with U.S. operators, the more seamless the transition is when they start answering your calls.
This is crucial. You want to be able to provide operators with the words you want spoken when your calls are answered. You want to have the freedom and flexibility to customize your account whenever you want.
Check to see what is included in your plan and what isn’t. Many answering services will charge extra for call forwarding, after hours, bilingual operators and more. You’ll want to check whether your plan includes all of those features, in addition to your monthly minutes.
Or you can choose the live answering service that does it all
At VoiceNation, we have the simplest, most transparent pricing. We don’t charge extra for all our amazing features. Our operators are 100 percent U.S. based. Our incredible technology allows for custom and logic-based scripting. We also have an online dashboard and mobile app that make getting your messages so easy, even on the go! Give us a try with our free, seven-day trial. Want to learn more? Give us a call at 877.679.3777.