Category: Resources for Small Businesses and Entrepreneurs

January 29, 2025

We know that running a small business is not an easy job. Between managing day-to-day operations, providing excellent customer service, and handling all of your incoming calls, it’s not surprising small business owners can get overwhelmed and burnt out. This is where outsourcing can help. By using an answering service or a call center, you… Continue reading Answering services vs call center services

January 27, 2025

Most of your customers will call your business to get in touch with you so it’s important that every business call is answered. But no matter how hard you try, some calls will be missed. So ensuring you have a professional voicemail greeting in place is important as it will help your customers to feel… Continue reading How to create a professional voicemail greeting

January 22, 2025

Your lawn care business must maintain exceptional levels of customer service at all times. This includes when you take calls from clients/leads – there must be a swift response or you’ll leave these people with a negative view of your company. Using an answering service for a lawn care business can help in this regard,… Continue reading The Lawn Care Business Guide to an Answering Service

January 20, 2025

What is a finance answering service?  A finance answering service is a professional, outsourced solution where trained receptionists handle incoming calls on behalf of your accountancy firm. These services provide a seamless communication channel for clients and prospects, ensuring that every call is managed with professionalism and efficiency. Whether it’s answering client inquiries, scheduling appointments,… Continue reading The Accountants Guide to an Answering Service

January 15, 2025

What’s the difference between a cold transfer vs warm transfer The difference between a cold transfer and a warm transfer is quite simple. Let’s have a look at the differences as well as when to use which below. What is a warm transfer? When it comes to a warm transfer, these calls are transferred by… Continue reading Warm transfer vs cold transfer: What’s the difference?

January 13, 2025

Homeowners who have a pest problem want to take prompt action and will call around to make an appointment as soon as they can. This urgency can be good for your business — but only if the potential customer can get through to somebody on the phone. Unfortunately, as a busy business, you won’t always… Continue reading The Pest Control Company Guide to an Answering Service

January 08, 2025

Businesses today are finding themselves utilizing outsourced providers more than ever before. Using a remote receptionist service can help your business to save time and eliminate distractions for your team. And, for smaller businesses on a budget who can’t afford to hire a full-time employee, a remote receptionist is a good choice for many different… Continue reading What is a remote receptionist?

January 06, 2025

Removal companies are always on the move, be it en route to a job or undertaking the removal process. While your current customers will appreciate your efficiency, your on-the-go nature may make it difficult for your potential customers to get through to you. After all, it’s difficult to pick up the phone when you’re in… Continue reading The Removal Company Guide to an Answering Service

December 18, 2024

Every business likes to interact with their customers in different ways, and although with new technology is becoming available all the time, the phone is still an integral communication channel for most businesses. Both outbound and inbound calling are important for businesses, but how should you use each? Let’s have a look at the differences… Continue reading What’s the difference between inbound and outbound calls

December 16, 2024

No carpenter wants to miss out on a potential customer all because of something as simple as a missed call. Alas, it’s something that happens all too often. Unlike most workers, who are usually in a position to pick up the phone when it rings, carpenters typically miss calls. After all, it’s hard to answer… Continue reading The Carpenters Guide to an Answering Service