Category: Resources for Small Businesses and Entrepreneurs

November 13, 2024

Customer service agents deal with many customers daily, a lot of them angry or frustrated. Being able to turn a negative experience into a positive one and retain customers is one of the main aims of the customer service team. So, defusing a situation successfully, and using emotional intelligence to do it, could be the… Continue reading How to show emotional intelligence in customer service

November 11, 2024

For many, the Thanksgiving weekend – and especially Black Friday – marks the official start of the holiday rush. And although the holidays are a huge opportunity to drive revenue and attract more customers, they often mean extra pressure on your customer service team. Here are five effective ways to help your support team during… Continue reading 5 tips for handling holiday customer service

November 06, 2024

Whether you work for a start-up or a multinational corporation, you’ve probably already considered how handy it would be to have that extra bit of support when it comes to answering your phone calls. There are many options when choosing a provider and each one will offer something different. In this blog, we’ve done a… Continue reading A comparison of VoiceNation vs Ruby

November 04, 2024

What is a gardener’s answering service? Answering services for gardeners allow landscapers to focus on carrying out essential jobs and completing projects. Professional answering services handle calls for gardeners, enabling them to work efficiently and provide top-class customer service and support. Landscapers are often on the move or involved in intensive tasks, which can make… Continue reading The Landscape Gardener’s Guide to an Answering Service

October 30, 2024

So, you’ve decided your business needs a virtual receptionist service. Great news! Next step is to choose who your chosen provider is going to be. And, with a bunch of different options out there all claiming to be the best on the market, it can be overwhelming. A good place to start is to consider… Continue reading A comparison of VoiceNation vs ReceptionHQ

October 28, 2024

Whether you’re stepping into a job straight out of college, or you decided to take a little gap year to experience the world and work out what is you want to do, every single one of use has experienced what it’s like to step into their first job. Whether it’s fast food, retail, or childcare,… Continue reading First job experiences: What motivates Americans?

October 25, 2024

Customer reviews are often the first place people go when deciding on which business to purchase from. For this reason, and many many more, it’s important that your business has reviews for potential customers to look at, as they could be the difference between using your organization or a competitor. Having positive customer reviews is… Continue reading How to encourage customers to leave reviews

October 23, 2024

Customer service and customer experience are the cornerstones of every thriving business yet rising customer expectations are making it increasingly challenging to keep up. As we approach 2025, CX and CS models are evolving rapidly, and without the right preparation, you risk falling behind. If you’re relying on outdated solutions or even a lagging tech… Continue reading Free resource: Playbook for customer service & customer experience leaders

October 16, 2024

As we enter the spooky season, there’s one thing businesses fear year-round – losing customers. Sometimes, without even realizing it, small mishaps can haunt your company’s reputation and drive customers away.  To help businesses avoid these pitfalls, we’ve gathered research from our parent Group Moneypenny, the leading outsourced communications provider. With over 20 years of… Continue reading 5 ways you might be scaring away your customers

October 14, 2024

What is a cleaning answering service? There are more than 1.2 million cleaning companies in the US. Cleaners provide services for residential and commercial clients, covering a diverse range of environments. Running a cleaning company involves juggling multiple balls. A cleaner’s answering service can help to improve efficiency and free up time for fundamental cleaning… Continue reading The Cleaner’s Guide to an Answering Service