Growing Your Business, Beyond the Call

Resources for Small Businesses and Entrepreneurs

VoiceNation is proud to be a resource for small businesses and entrepreneurs. Gain valuable insights and knowledge to help you boost productivity, increase profits and grow your business.

October 14, 2019

Cooler temperatures, holidays approaching – winter is an exciting time! But it’s also a busy time, especially for your plumbing business. When the cold weather hits, residents become very concerned about keeping their water flowing. Whether you’re responding to burst pipes or helping homeowners protect their water lines from freezing or bursting, you’re in for

October 10, 2019

Having a virtual receptionist can cut costs and streamline your business processes. By handling your incoming phone calls, virtual receptionists enable you to focus on your work and better manage your business. But, where do you start when there are so many virtual reception services out there? At VoiceNation, we take the connections you make with

October 7, 2019

What is a virtual receptionist? Calls are incredibly important to businesses. It’s a very simple truth. It could be a potential customer calling to find out more of your business. A customer needing assistance. Someone wanting to place an order. And if you can’t consistently answer these phone calls, then you need some help —

October 3, 2019

Statistic after statistic show that customer service is incredibly important. Consumers expect a great customer experience when dealing with businesses. In fact, customers will spend more with a business that they feel values them. One of the best ways to be proactive in retaining customers and bringing in new ones is to have fantastic customer

September 30, 2019

Temperatures are starting to drop, and people are going to begin switching from air conditioning to heating in their homes. Whoops – there’s a problem. When running the heat for the first time in months, your customers might be facing an array of issues that they want dealt with immediately! What does this mean for

September 27, 2019

September 27, 2019  Buford, GA – VoiceNation, an Atlanta-based live answering service, was named a Clutch Leader for 2019. This award showcases VoiceNation’s top-tiered call answering services based solely on consumer feedback.  Clutch is a leader in connecting global service provides with corporate buyers from around the world. The ratings and reviews platform publishes the most extensive and referenced client

September 26, 2019

Happy National Coffee Day! Coffee is beloved by millions in so many different forms – hot brewed, cold brewed, iced, drip, foamed and from so many sources – home, independent coffee houses, mega chains, fast food restaurants, gas stations. You can enjoy coffee in just about any way from just about anywhere. Hooray for coffee!

September 23, 2019

We made it! We made it through summer. The soaring temperatures, the early mornings and long nights, the sun burns and beach trips. Now it is finally fall. Football, cooler temperatures, pumpkin-spice everything. It’s a little different from the original intent of the Fall Equinox, which celebrates the end of harvest and the beginning preparations

September 5, 2019

All business owners are seeking to satisfy the needs of their customers. But in the day-to-day hustle and bustle of running a business, it’s easy to lose focus on customer satisfaction. Why Is Customer Satisfaction Important? The importance of satisfying your customers can’t be underestimated, and consistent efforts must be made to achieve high customer

September 3, 2019

With Hurricane Dorian moving slowing toward the east coast of Florida and the coasts of the Carolinas, now is absolutely the time to prepare. You want to protect yourself, your home and your business. Having an emergency preparedness plan in place is crucial in light of dangerous weather. Protecting yourself and your home Have a