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As a HIPAA compliant business service, medical practice, or medical administration office, you’ll need to ensure all of your communications are protecting your patient and client’s private health information (PHI). This information, when disclosed, can cause major harm to the patient or client. Additionally, a HIPAA violation can cause expensive penalties and fines up to

Inc. Magazine Reveals Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000  DULUTH, September 7th, 2021 – Inc. magazine revealed that VoiceNation is No. 4585 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. As their second time making the list, VoiceNation is proud to share their rise in

Clutch Recognizes VoiceNation as a 2021 Top Business Services Company in Georgia When starting a business, typically the focus is on the core mission and goals of the business, and of course, making money. Yet, outsourcing is a tool that takes businesses to the next level. Whether that be through hiring employees or outsourcing, your

Do you ever feel anticipation before a customer service call, not knowing how it’s going to turn out? It’s up to chance whether your next interaction will be a difficult conversation with a frustrated customer, or simply a very pleasant talk with a person that surprises you with their kindness. No matter what comes

When you look at the real heroes of customer service, it’s usually not the people who have just the right phone voice or those that are great at memorizing scripts – it’s the problem-solvers that know how to confront challenging situations. Dealing with an angry or difficult customer can feel like walking through fire.

Do I work to live, or do I live to work? The transition into remote or hybrid work has become the norm, and more and more people have been asking themselves this question. As the lines between our professional and personal lives get more blurred, finding the desired balance can feel like a Sisyphean task.

There’s an unspoken bond between businesses. It’s an understanding that we’re all working towards success for ourselves and for our customers. Due to the pandemic, businesses of all kinds have been challenged. Collectively, we’ve watched our favorite restaurants, theatres, venues, and others close their doors, potentially forever. These fellow business owners are our clients and

Working at VoiceNation is more than just a paycheck, and we strive to keep that a reality. When our employees come to work, we want them to have a positive and enjoyable experience from the moment they walk into the building onward. That’s because creating a good working environment goes beyond their time on the

There’s no question that your customers are the deciding factor in your business’s success. In fact, the value of a loyal customer base is priceless. The key to this loyalty is through quality customer service. Through effectively and consistently serving your customers, you create long-lasting relationships. These relationships benefit both the customer and the longevity

The pandemic has seen a spike in the usage of diverse remote tools, with people fast adopting new devices. Be it Zoom, Microsoft Teams, or Google Meet, video conferencing tools are now engrained in our daily lives. Yet, even if it’s social or even business, this technology we praised in the beginning is causing us