Peyton Duplechien

December 05, 2019

Nobody likes to be put on hold. Be it for a simple solution or a complex conversation, in most cases, being put on hold is a surefire way to annoy your customers and cause them to turn elsewhere for their consumer needs. Simply put, customers want answers or troubleshooting to their problems right away. In… Continue reading How to avoid putting customers on hold for too long

December 02, 2019

It’s the holiday season and that means some well-deserved time off of work! Unfortunately, the holiday season also brings injuries, winter colds and the flu. So even though you get to take time off, illness and injury do not celebrate major holidays. So who’s answering your phones? Wherever you fall under the healthcare industry –… Continue reading Happy holidays! But wait! Who’s answering your calls?

November 28, 2019

Happy Thanksgiving! Today is a day of friends, family and of thanks. As a business owner, you’re probably enjoying a well-deserved day off work. Good for you! But who is answering your phones while you’re enjoying the holiday? Why it’s important to always answer the phone Answering the phone is critical from two standpoints –… Continue reading Who’s answering your calls this Thanksgiving?

November 25, 2019

Branding is a key business aspect, no matter the industry. Positioning your brand as a leader in your market has a lot to do with customer perception of your company. Communicating your brand is important, whether it’s through signs, advertising, digital content or voicemail greeting. Yes, your voicemail greeting! Be consistent One of the most… Continue reading How Your Voicemail Greeting Enhances Your Brand

November 21, 2019

Whether live or automated, your phone answering service is the only representation of you that potential customers get when you’re unavailable. Consider that this experience could be a consumer’s first and last impression. While automated services may be cheaper, you may find that a live virtual receptionist is better for the progression of your small… Continue reading Expand Your Business with an Answering Service

November 18, 2019

Happy National Entrepreneur’s Day! We have to hand it to all the brave individuals who have set off on their own path to pursue dreams they truly believe in! It takes courage, confidence and a lot of smarts to get a business off the ground and on the long and winding path toward profitability. We… Continue reading 5 great start up stories to celebrate National Entrepreneur’s Day

November 14, 2019

When was the last time you saw a rotary phone? In an old movie? In a museum? It’s hard to imagine it used to take so much effort to dial a phone number. But with the invention of the phone button, making calls suddenly became so easy, and it’s a technology still in place with… Continue reading Live answering celebrates National Push Button Phone Day

November 11, 2019

Ask anyone working as an attorney and they’ll no doubt tell you just how hectic their work can be. And if you’re a lawyer yourself, then you definitely know that mismanaged workloads can quickly get on top of you. Fortunately, the advent of modern technology means that it’s now easier than ever for lawyers to… Continue reading 7 apps lawyers need to be using

November 07, 2019

While Small Business Saturday can be extremely hectic, it’s also very exciting. It’s amazing to see small businesses included in the holiday season shopping rush instead of just focusing on the major retailers. If you’re wondering how best to take advantage of this holiday, check out these five tips. 1. Start preparing now! The major… Continue reading Top 5 tips for Small Business Saturday

November 04, 2019

The holidays are an intense time for businesses, it’s no secret. While the start of the big holiday boom is still a few weeks away, it’s prudent to start planning now to avoid being unprepared. Take care of your to-do list If there are changes to your website you need to make, implementing an inventory… Continue reading How to prepare your business for the holidays