What is a roofing answering service?
Roofers can provide essential maintenance for your home’s roof, tackling a wide range of jobs from routine inspections to urgent roof repairs. Running a roofing business involves multiple tasks, which aren’t always closely linked to carrying out work on buildings, including taking calls, managing schedules and accounting. Roofing answering services free up valuable time for roofers, enabling them to work more efficiently.
Using an answering service for roofers allows more time for roofing jobs while providing customers with a superior customer experience and access to 24/7 support. In this guide, we’ll explore the benefits of answering services for roofing companies in detail.
Why do roofers need a phone answering service?
There are multiple reasons why roofers may consider using a professional answering service, such as VoiceNation. Here are some of the main reasons to consider:
- Take calls 24 hours a day: Roofing emergencies can happen at any time. An answering service enables you to field calls and schedule jobs 24/7.
- Free up time for roofing jobs: If you utilize a roofer’s answering service, you can free up more time to focus on roofing jobs, increasing revenues and reducing stress.
- Provide access to trained, experienced receptionists: Create a brilliant first impression for your business and optimize efficiency by offering customers access to trained receptionists.
- Increase profits: The more calls you can answer and jobs you can complete, the higher your earnings.
Do I need a 24/7 roofing answering service?
The demand for roofing services in the US is increasing. Statistics show that US roofers install more than 5 million new roofs every year, but the majority of jobs (85%) involve remedial work and repairs. Roof damage can occur at any time, which means that customers need access to roofing businesses 24 hours a day. Providing 24-hour access to services, including emergency repairs, can set your business apart from others and optimize customer support and experience. Using an answering service for roofers also enables you to handle more calls, which will boost your income.
Do I need a bilingual answering service for my roofing business?
More than 67 million people speak different languages at home in the US. Using a bilingual answering service for your roofing business is an excellent way to improve efficiency, cater to a wider range of customers and gain a competitive advantage. Professional bilingual receptionists can gather information from the client to pass on to roofers to enable them to prepare for each job effectively and customers don’t have to worry about the language barrier. You can make your business stand out by providing a better experience for all customers.
5 reasons roofers need a telephone answering service
There are several benefits to having a telephone answering service for roofers.
The top 5 include:
1. Boost business by answering more calls
Roofing companies can boost business by answering more calls. If you’re busy carrying out repairs or working on a new roof, it’s difficult to keep track of calls. Stopping to speak to customers when the phone rings can also disrupt projects and slow progress. Using an answering service enables you to generate and convert more leads while freeing up time to focus on roofing jobs.
2. Provide 24/7 service and support for your customers
Home and business owners may find themselves in situations where they need urgent advice or help at any time of day. Roof damage can occur as a result of general wear and tear, but it’s also a common side effect of storms, adverse weather conditions and natural disasters. With a professional roofer answering service, you can provide your clients with 24/7 customer service and support.
3. Avoid losing out to competitors
Competition between roofing companies can be fierce. If you can’t take calls outside of standard working hours, or you’re too busy working to answer the phone, you could lose clients to competitors. An answering service for roofers enables you to stay ahead of the curve.
4. Streamline operations by helping roofers prepare for every job
An answering service allows companies to streamline operations by helping roofers to prepare for jobs. Experienced receptionists gather information from customers, enabling roofers to get ready for the next job.
5. Make an excellent first impression
Did you know that the average person forms a first impression within just 7 seconds? First impressions count, especially in the age of online reviews. Good customer service is one of the most influential factors when customers leave reviews. Professional answering services ensure that your business makes a great impression every time.
How do I choose the right answering service for my roofing company?
If you’re looking for an answering service for your roofing business, here are some top tips to help you make the right choice:
- Read client reviews and testimonials
- Compare quotes and service packages
- Look for companies that provide trained, experienced receptionists
- Search for services that cater to your needs and offer flexible, scalable solutions
- See which services other roofing companies are using
VoiceNation specializes in scalable, affordable, professional answering services for roofing companies across the US. If you’d like more information or you need advice about using an answering service, get in touch today!
Why VoiceNation?
Professional answering services for roofers offer an array of benefits for roofing companies and their customers. With a roofing answering service, you can take calls 24/7, provide seamless customer service and support and free up time to take on more roofing jobs.
Contact VoiceNation now to discuss our pricing packages.