So, you’ve decided your business needs a virtual receptionist service. Great news! Next step is to choose who your chosen provider is going to be. And, with a bunch of different options out there all claiming to be the best on the market, it can be overwhelming. A good place to start is to consider what it is your business needs from an outsourced receptionist service. Once you’re clear on these points, it’s time to get out there and start looking. To help with your research, here’s a comparison of VoiceNation and ReceptionHQ.
Pricing comparison of ReceptionHQ & VoiceNation
At the end of the day, price is always going to be a huge contributing factor to making any outsourcing decision. ReceptionHQ and VoiceNation both structure their pricing plans slightly differently, let’s take a closer look:
– ReceptionHQ bill per call. They have a range of schemes to suit all businesses, from basic message taking to more personalized virtual receptionist services.
– VoiceNation charges clients by the minute. With plans starting from as little as 20 monthly minutes and going up into the hundreds, there really is a solution for everyone.
Depending on the type and volume of calls you get to your business, being charged per minute or call could save you a lot. For example, if most of your calls are short and sweet, then being on a per minute plan will be a more cost effective option for you. On the other hand, if your calls are traditionally longer in length but they happen less often, opting for a per call plan would make more sense.
Inclusive answering service features
Each answering service provider offers various options, each one including different features. To help you make sense of what’s on offer, have a think about what would benefit you and your business: 24/7 answering? Integrations with your own software? A list of qualifying information to obtain from callers? Call transfers to your team? Here’s a quick rundown of what’s available through VoiceNation and ReceptionHQ:
What do these call answering features actually mean?
Information collected from callers – When it comes to customer calls, especially new customers, you would never want to limit yourself on the amount of information you obtain from them. With ReceptionHQ, their cheapest plan only allows their agents to take up to 3 pieces of information from callers, with even their biggest plan only allowing up to 11.
With all VoiceNation plans, our receptionists will take unlimited information from your callers, ensuring you have every detail. And this option is completely up to you, for example if you prefer to keep things simple, we can take just their name and number, too.
24/7 answering – In today’s always-on world, more and more people are trying to contact businesses out of traditional hours – for example, after they’ve finished work, settled the kids down, had dinner. By using a 24/7 virtual receptionist service, you can guarantee you’re always there for your customers, without the need to make your staff work around the clock.
Customer reviews of VoiceNation & ReceptionHQ
When it comes to choosing a company that’s completely new to you and that you don’t know much about, it can be really helpful to visit review sites and see what real customers think about the business. So, how do our two providers compare when it comes to Trustpilot?
– VoiceNation has a score of 4.5
– ReceptionHQ has a score of 3.1
Why VoiceNation?
Hopefully at this stage you’ll have gained some valuable insight into what these two providers can offer your business and which one feels like the right fit for you. Here at VoiceNation, we completely get that outsourcing your calls to anyone other than your team is a big decision – huge, in fact. This is why we give you only the best when it comes to our receptionists, the quality of our service and the experience we bring to your callers.
What are you waiting for? Take a look through our pricing packages and give one of our helpful and friendly team a call on 866-766-5050 today.