When you make the decision to outsource your calls and use a Live Answering service, there are lots of things you need to consider. Your calls are important to your business and you need to know they’re in safe hands. So, to help make your decision easier, here’s a comparison of two key providers on the market: VoiceNation and Davinci.
Availability
It’s one of the main reasons why businesses opt for an answering service: to be more available for their customers. In fact, being more available could be the difference between a customer sticking with you or leaving for a competitor. Looking at our two providers, here’s what kind of availability they could offer you:
- Unlike most providers on the market, VoiceNation includes 24/7 answering as part of both their Essential and Personalized plans at no extra cost, ensuring you’re ‘open for business’ day and night.
- On the other hand, Davinci provides call handling support from 8am-8pm EST as standard but for anything outside of these hours an auto-attendant will answer. It’s worth noting they also charge a $50 set-up fee for this too.
Additional features offered by VoiceNation and Davinci
Another important aspect to consider when shopping around for an answering service is the included features in their plans. Depending on your business needs, you might need to adjust your search criteria as not all providers will offer exactly what you’re looking for. Let’s have a look at the features offered by our two providers, Davinci and VoiceNation:
- VoiceNation offers a range of inclusive features as part of their Essential plans, including: warm call transfer, bilingual answering, customized responses, message taking and online dashboard management, to name a few. As part of their Personalized plans, you’ll also enjoy appointment scheduling, payment taking, call dispatching and CRM integration.
- Davinci’s Premium Plan also offers additional features like online faxing, order processing and admin time. However, to have the admin time feature, it costs an extra $50 per hour.
Set-up process
Let’s say you’re in a position where you need to outsource your calls quickly, or perhaps you want to use an answering service but are put off by lengthy and complicated set-up processes. When researching providers, you’ll find they may all offer different onboarding processes with different lead times – from 24-hours to a whole week! Here’s a look at the set-up processes for VoiceNation and Davinci:
- VoiceNation requires no set-up fee at all. They can also have your account up and running within 24 hours, or in some cases even quicker depending on how complex your call handling instructions are.
- Davinci can onboard your business and start answering your calls within 1-2 business days and requires a $95 set-up fee.
Why VoiceNation?
Your calls are important to your business and there are lots of providers out there who offer multiple features as a part of their answering service packages. Hopefully after reading this blog you’ll have a clear idea of which features will benefit your business and which provider and package will best meet your needs.
With the best people and pricing, VoiceNation’s Live Answering solution leads the market. Give your customers the first-class service they deserve and offer a 24/7 communication channel with our Essential or Personalized plans. To discover more about our service and pricing packages, contact us today.