Today’s consumers are incredibly savvy, thanks to technology. Many people turn to a search engine to fix issues they may be having with a product or service. And companies have jumped on the consumer can-do attitude – while simultaneously providing instant, 24/7 customer support – by adding live chat to their websites. While the chatbot
Oct. 21, 2015 was a very important day in pop culture. It was the day that Marty McFly and Doc Brown time traveled to in Back to the Future Part II. It was a fun day to see what the movie got right and what it got wrong when predicting 26 years into the future.