Tag: customer service

February 03, 2020

No matter the industry or the size of the business, you likely need a phone system to take the wide range of calls you get. Many industries are becoming reliant on automated answering services. But having a real person answer your phones is the personal touch that makes the right impression. Empathy for your customers Depending on… Continue reading Why having a real person answering your phone matters

October 07, 2019

If you’re a big enough business or part of an industry that regularly serves customers, you’re no doubt familiar with the role provided by receptionists. They’re there to handle all the incoming calls and keep your business-customer interactions running smoothly, letting you focus on the important tasks at hand. Therefore, you might assume that a… Continue reading What is a Virtual Receptionist?

October 03, 2019

Statistics show that customer service is incredibly important for businesses. Consumers expect a great customer experience when dealing with businesses, and they are more likely to spend larger amounts of money with a business that they feel values them. One of the best ways to be proactive in retaining customers and bringing in new ones… Continue reading What Are The Ten Tips of Customer Care for Business Success?

September 05, 2019

All business owners are seeking to satisfy the needs of their customers. But in the day-to-day hustle and bustle of running a business, it’s easy to lose focus on customer satisfaction. Why Is Customer Satisfaction Important? The importance of satisfying your customers can’t be underestimated, and consistent efforts must be made to achieve high customer… Continue reading Why customer satisfaction is important

September 19, 2019

Whether you’re dedicated to handling the customer service department of your business, or you sometimes have to step in when things get busy, you’re probably no stranger to dealing with the occasionally angry customer. And let’s be honest, we’ve all experienced a purchase where we’re not happy with what we’ve bought – be it due… Continue reading How to deal with rude customers on the phone

July 26, 2019

All business owners are seeking to satisfy the needs of their customers. But in the day-to-day hustle and bustle of running a business, it’s easy to lose focus on customer satisfaction. Why Is Customer Satisfaction Important? The importance of satisfying your customers can’t be underestimated, and consistent efforts must be made to achieve high customer… Continue reading Why Customer Satisfaction Is Important