July 15, 2021
How to Become a CSR Expert 2: Dealing With a Difficult CustomerWhen you look at the real heroes of customer service, it’s usually not the people who have just the right phone voice or those that are great at memorizing scripts – it’s the problem-solvers that know how to confront challenging situations. Dealing with an angry or difficult customer can feel like walking through fire. Nobody… Continue reading How to Become a CSR Expert 2: Dealing With a Difficult Customer