Removal companies are always on the move, be it en route to a job or undertaking the removal process. While your current customers will appreciate your efficiency, your on-the-go nature may make it difficult for your potential customers to get through to you. After all, it’s difficult to pick up the phone when you’re in the middle of removing items from a home or business.
There are one of two ways to handle this issue. You can accept that you’re missing calls and hope that you’re able to pick up the phone the next time the caller rings, or you can work with a company that offers answering services for removal companies. Here at VoiceNation, our efficient, effective call answering service ensures you never have to miss another call from your customers.
What is a removal company answering service?
A removal company answering service ensures that you never have to deal with the frustration of a missed call ever again. Instead of being responsible for answering calls to your removal business yourself, you simply hand the task over to a third-party company such as us here at VoiceNation.
Our team of well-trained staff is on hand to answer calls made to your business, which means you can get on with your tasks secure in the knowledge that you’re not missing out on customers due to missed calls.
We can handle a wide variety of call-related tasks, including:
– Call transfer
– Taking messages
– Appointment scheduling
– Order processing
– Scripted responses
Why do removal companies need an answering service?
This one’s easy to answer: because if you don’t have an answering service, then you’ll run the risk of missing calls. And that could mean that you miss out on customers, who will be more likely to call a competitor if their phone call goes unanswered.
This wouldn’t be a problem if you were able to answer every phone call made to your business, but that’s not realistic. More removal companies are made up of just a few employees, who are often too busy removing items to answer the phone. An answering service solves this problem.
Do I need a bilingual answering service for my removal business?
In some specific instances, it may not be necessary to offer a bilingual answering service. However, most removal companies will find that it’s usually best to do so. There can be many Spanish speakers in certain parts of the country, and offering a bilingual service simply ensures that you’re able to provide service to them in the language in which they feel most comfortable. It’s a professional courtesy that most customers appreciate.
5 reasons removal companies need an answering service
It means more customers
All businesses want to have as many customers as they can. By adding a live answering service to your business, you can ensure that as many customers can get through. Don’t wonder how much revenue you may be leaving on the table due to missed calls — instead, make sure every phone call to your business is answered.
Potential customers are unlikely to call twice
You’ll already know that you have plenty of competitors for customers. If you’re unable to answer the phone when a customer calls, then it’s likely that you’re inadvertently directing business in the direction of your competitors. After all, potential customers are unlikely to call twice.
It makes your life easier
As a removal company owner, you’ll have a lot on your plate — you’ll need to drive to jobs, complete tasks, and, at the end of the day, you’ll want to relax. An answering service can remove one important task from your plate, freeing up some much-needed time.
Your hands are full
Removal companies often have their hands full — and we mean that literally. When you’re carrying a box, you’re unable to pick up your phone, or at least not safely. With an answering service, you will no longer need to deal with the frustration of being unable to answer a call.
It can help your business grow
Ultimately, an answering service ensures that your business can continue to grow, attracting new customers and building revenue.
How do I choose the right answering service for a removal company?
Choosing the right removal company answering service is key to getting the most benefit from the service. Here at VoiceNation, we offer answering services that have been tailor-made for home services, including removal companies. Our team of staff have bags of experience helping businesses just like yours provide excellent bilingual customer service to customers.