With more than one in five US adults living with mental illness, the number of those seeking access to mental health services is higher than ever. All this increased call volume can lead to missed calls and dissatisfied customers ready to go elsewhere. That’s where a mental health answering service comes in. In this blog, we’ll discuss what a mental health answering service is, why they’re important, and the benefits of having one.
What is a mental health answering service?
So, what exactly is a mental health answering service? A mental health answering service provides your business with receptionists to answer your calls either as an overflow or all the time. Services, such as VoiceNation’s, provide virtual receptionists to act as a seamless extension of your business so your patients won’t even know they’re not talking to your in-house team. Here at VoiceNation, we have a dedicated healthcare team, trained to answer the sensitive and personal calls your business receives on a daily basis. Virtual receptionists can answer calls, book appointments, drop inquiries straight into your CRM, and so much more.
Why is a virtual reception for psychologists important?
Each practice operates differently, some are more of a 9-5 and others have patients calling at all hours. What they all have in common is they don’t want to miss their patients’ calls. That’s why a virtual receptionist for psychologists is so important. You can get on with what you do best, safe in the knowledge anyone calling your practice is taken care of in a kind and caring manner. If you do bring a virtual reception service for psychologists onboard, it’s so important to provide them with as much information as you can. The more they know, the more they can do for you and your patients.
What are the benefits of hiring a mental health answering service?
There are a whole host of benefits from hiring a mental health answering service. Let’s have a look at some of the main benefits:
1. Never miss a call
It really is that simple! No more frustrated patients or lost business from callers being kept waiting or not even getting through to you at all. This leads us nicely to our next point…
2. Less interruptions!
By allowing a mental health answering service to take your calls, you can continue to focus on the patient in front of you, and your in-house receptionist team can give everyone arriving at the practice a warm welcome.
3. 24/7 service
An answering service offers your practice the ability to be available for patients whenever they need to call. Especially in this particular business, patients and their loved ones will need a friendly real person at the end of the phone regardless of when they call. An answering service, such as VoiceNation, can provide highly-trained receptionists on hand to answer your patients calls no matter the time day or night.
4. Keep your overheads low
Hiring a virtual receptionist can save your business money and reduce your overheads. You won’t need to worry about hiring additional staff, covering holidays and illnesses, or providing desk space and technology.
What should you look for in a mental health answering service?
Now you’ve decided you want a mental health answering service (good decision!), where do you start? Before you start looking, you should pull together a list of requirements, e.g. if you need 24/7 cover, if being HIPAA compliant is important to you, if you need bilingual receptionists. Knowing exactly what you’re looking for can help you dismiss the services that don’t meet your basic requirements. VoiceNation proudly supports hundreds of healthcare providers across the US with their answering services. With America’s best receptionists on hand to look after your callers, we offer your patients the personalized service they deserve.
Why choose VoiceNation?
VoiceNation provides a HIPAA compliant phone service for therapists, and is proud to already support hundreds of businesses just like yours. To discover our pricing or to find out more, call 866-766-5050 today.