Whether you work for a start-up or a multinational corporation, you’ve probably already considered how handy it would be to have that extra bit of support when it comes to answering your phone calls. There are many options when choosing a provider and each one will offer something different. In this blog, we’ve done a comparison of 2 key providers, VoiceNation and Ruby, to give you a helping hand when it comes to making your decision.
Software integrations
When you outsource to a virtual receptionist service, part of their job is to make both yours and your team’s jobs a lot easier. For example, inputting the data they have collected from the caller straight into your CRM means one less thing for you to do and allows you to focus on other tasks knowing all of the right information is captured. Both VoiceNation and Ruby offer integrations as part of their plans, we’ve listed a few of them below:
– VoiceNation’s Personalized plan offers a range of CRM integrations, including HubSpot, Salesforce, Clio, Rex and more.
– Ruby offers CRM integrations as part of all of their Reception plans, this includes, Zapier, Clio, Grow and MyCase.
Answering service accreditations
Accreditations are an important aspect when choosing a third party to manage your calls, after all, you don’t just want to make sure your data is secure, but that your customers’ is as well. Businesses will gain accreditations when they are examined, tested and then certified, so you, as a consumer, are able to make an informed decision about using them. There are many types of accreditations that focus on things like data, workplace environment and employee happiness. Both Ruby and VoiceNation have accreditations, which we’ve outlined here:
– Ruby is HIPAA-compliant as well as being voted Best Flexible Answering Service by Fit Small Business.
– VoiceNation is Great Place to Work accredited, as well as voted Fit Small Business’ #1 Answering Service and Best For Flexible Pricing by Money. Alongside these accreditations, VoiceNation are HIPAA-complaint, Cyber Plus accredited and Level 4 PCI compliant.
Choosing your answering service plan
When choosing a minute plan for your calls, it’s important that you choose the one that suits your unique business needs. You might not know how many calls your business receives every month, and some providers offer a trial period so you can work this out and determine the best plan for you. VoiceNation and Ruby both provide a variety of plans, let’s take a look at them:
– VoiceNation’s Essential plans start as low as 20 minutes per month, and then increase all the way up to 1000 minutes, and beyond. The 20-minute plan is suitable for small or start-up businesses who have low monthly call volumes. VoiceNation’s Personalized plans range from 50 to 1000 minutes, and are suitable for businesses who have additional features and want more information taken or actions completed during the call, therefore extending the average call length and using up more monthly minutes. Whatever plan you need, they’re all flexible – for example, if your business has busy peaks in the year, it’s easy for you to up and downgrade your plan whenever you need to suit these.
– Ruby offers a range of minutes as part of their Receptionist plans, going from 50 up to 500 minutes. All of their plans offer the same features so the only difference between them is the number of receptionist minutes.
Why choose VoiceNation as your answering provider?
Depending on the size of your business you will have different wants and needs when it comes to outsourcing your calls. Hopefully after reading this blog you will have a clear idea about what features you might want and which plan and provider is best suited to you and your business.
With the best people and pricing, VoiceNation’s Live Answering Service leads the market. Give your customers the first-class service they deserve and provide a 24/7 communication channel with our Essential or Personalized plans. To discover more about our plans and pricing, contact us today!