Choosing a virtual receptionist service can be tricky! With so many providers out there, where do you even begin? Well, a good place to start is to think about what exactly your business needs. Once you’ve got a good idea, it’s time to consider what providers there are out there and whether they can deliver on these. So, to get you started, we’ve done a comparison of VoiceNation and AnswerConnect.
Extra costs
When it comes to choosing a live answering service, cost is an important factor. When shopping around, make sure to look out for any sneaky extra costs you’ll need to fork out for on top of your subscription price.
– VoiceNation does not have any hidden costs or setup fees. Our Essential plans are a cheaper option for cost-conscious businesses, and include some, but not all, of the features our Personalized plans do.
– AnswerConnect has a $49.99 setup fee for some of their plans, and similar to VoiceNation, their cheaper plans do not include all the features the pricier ones do.
Services offered by VoiceNation and AnswerConnect
There are lots of providers out there, all offering different services for different needs. Here are the main products offered by both VoiceNation and AnswerConnect.
– VoiceNation offers clients a selection of business solutions, including Virtual Receptionist Service, Live Chat, Outbound Calling and Contact Center Outsourcing. When it comes to our Virtual Receptionist Service, we offer expert industry knowledge in the legal, real estate, home services, finance, medical, franchise, automotive and small business sectors.
– AnswerConnect also has a whole range of products on offer, including Business Answering Services, Call Center Solution, Appointment Taking, Order Management and Web Chat Services. The range of sectors they support are e-commerce, finance/insurance, healthcare, IT services support, legal, marketing/media, real estate, service providers and franchise.
Contract length
The last thing you want is to be tied into a lengthy contract with a company who isn’t benefiting you. Before you sign anything, make sure to check if there is a way to get out if the service isn’t providing you with what you need and signed up for!
– VoiceNation works on a month-by-month basis, meaning you can cancel your service with just a month’s notice.
– AnswerConnect also works on a month-by-month basis, but only after the first 90 days.
Inclusive features
A good way to maximize your money when looking for an answering service is to choose the provider that gives you access to the most features. Let’s have a look at the features offered by our two providers.
– VoiceNation’s Essential plans include bilingual answering, customized responses, 24/7 answering and warm call transfer. Their Personalized plans also offer these features, as well as CRM integration, appointment scheduling, order processing and call dispatching.
– AnswerConnect offers integrations with CRMs and appointment scheduling with Setmore.
Why VoiceNation?
At this point, you should have a better understanding of the different types of providers and what they can offer to your business. We get outsourcing your calls is a big deal, so our advice is to always shop around, ask questions and pick the provider you feel you trust the most.
We’ve been doing this for over 20 years, so we know a thing or two about call answering. VoiceNation’s trained receptionists keep your customer smiling 24/7 with our selection of services. To discover our pricing packages and to find out more about our services, give us a call on 866-766-5050 today!