Kate Onissiphorou

September 23, 2024

Starting a new small business is a whirlwind of emotions. Budgets, planning, hiring, training – there’s so much to think about and it can be easy to feel overwhelmed. However, even with a never ending list of things to do, it’s important to remember that pushing yourself too hard can lead to burnout and potential… Continue reading How to avoid burnout as a business owner

September 18, 2024

When it comes to choosing a virtual receptionist service, it’s easy to feel overwhelmed. There are so many companies out there, all of them promising you the world, where do you even start? To try and help you make sense of the confusion, we’ve done a comparison of VoiceNation and Abby Connect which will hopefully… Continue reading A Comparison of VoiceNation vs Abby Connect

September 16, 2024

What is a roofing answering service? Roofers can provide essential maintenance for your home’s roof, tackling a wide range of jobs from routine inspections to urgent roof repairs. Running a roofing business involves multiple tasks, which aren’t always closely linked to carrying out work on buildings, including taking calls, managing schedules and accounting. Roofing answering… Continue reading The Roofer’s Guide to an Answering Service

September 12, 2024

Whether you grew up living in the heart of a bustling American city or were raised amongst the quaint peace and quiet that comes with rural living, we all had a dream job we wanted to go into when we were younger – even if some of them may have been a little fanciful.  And… Continue reading How many Americans achieve their dream job?

September 09, 2024

Unexpected interruptions can cause big losses in business. For this reason, it’s important to have a reliable plan in place to mitigate any potential risks. In this blog article, we will discuss what a business continuity plan is and why it’s important for all businesses to have one. What is a business continuity plan? A… Continue reading What is a business continuity plan?

September 05, 2024

First impressions are crucial for any business, and the beauty industry is no exception. When working in a salon, you’ll often find yourself torn between dealing with the client in front of you, and answering the ringing phone – and it’s no secret that missed calls are potentially lost business; something no salon wants. What’s… Continue reading The benefits of a salon answering service

September 02, 2024

What is a plumbing answering service? The plumbing industry is growing in the US. In 2023, there were more than 560,000 plumbers providing essential domestic and commercial plumbing services across the country. Plumbers need to be accessible 24/7, as plumbing emergencies can happen at any time. Plumbing answering services offer round-the-clock access to urgent and… Continue reading The Plumbers Guide to an Answering Service

August 28, 2024

It can take just one bad review from a customer to outweigh multiple good ones, so keeping an eye on your customer service is crucial. To stand out from the crowd, your business needs to deliver exceptional customer service, ensuring happy and loyal customers that are ready to recommend your business to family and friends.… Continue reading What is a customer service audit?

August 26, 2024

Many customers have high expectations, so maintaining professionalism throughout a phone call is important. This can sometimes be difficult if you have a frustrated caller, however, ending a phone call professionally will bring the call to a conclusion, enhance the customer experience and result in high customer satisfaction. There are many techniques a customer service… Continue reading How to end a phone call professionally

August 21, 2024

With more than one in five US adults living with mental illness, the number of those seeking access to mental health services is higher than ever. All this increased call volume can lead to missed calls and dissatisfied customers ready to go elsewhere. That’s where a mental health answering service comes in. In this blog,… Continue reading The benefits of a mental health answering service