Kate Onissiphorou

December 11, 2024

At VoiceNation, we believe that true success is not just about achieving business goals, but also about making a positive impact in the communities we serve. We understand the importance of supporting one another and giving back, which is why we are partnered with Rainbow Village.   This holiday season, we are proud to continue our… Continue reading VoiceNation’s commitment to giving back this holiday season

December 09, 2024

Even though times are changing and more and more people are using different channels to contact businesses, like social media or live chat, a lot of businesses still rely on phone calls to communicate with customers. Being able to answer a phone call professionally is important for these businesses, as professionalism goes hand in hand… Continue reading How to answer a phone call professionally

December 06, 2024

We all see trends come and go, and things move from in fashion to out-of-date pretty quickly. With so many marketing channels available these days, some might call outbound marketing outdated, but in reality it can still play a vital part in lead generation for your business. In this blog we’ll take a look at… Continue reading What is outbound lead generation?

December 04, 2024

Nowadays, customer service isn’t just a department, it tends to be the face of your business. And while word of mouth has always been powerful, thanks to the rise of social media and online reviews, customer experiences – good or bad – are now able to reach a much wider audience than ever before. Today,… Continue reading Generational differences in customer service: How we seek support today

December 02, 2024

Nobody wants to be too hot or too cold while they’re at home, and when a homeowner runs into a problem with their HVAC system, they’ll be quick to pick up the phone and call a HVAC repair company to get the problem resolved as quickly as possible. If you’re lucky, they’ll call your HVAC… Continue reading The HVAC Company Guide to an Answering Service

November 25, 2024

Outbound calling is proven to be an effective way to bring in new business, but only if you’re doing it right. With the right outbound calling strategy, you can hit more targets and get the most from those valuable data lists. In this article, we’ll cover what an outbound calling strategy is, why it’s so… Continue reading What is an outbound calling strategy?

November 20, 2024

As a tree surgeon, you’ll know that you can’t get new customers if they can’t get through to you. Unlike many other businesses, which are normally able to pick up the phone immediately when a customer calls, tree surgeons often have to grapple with missed calls – and, as a result, lost customers. After all,… Continue reading The Tree Surgeon’s Guide to an Answering Service

November 18, 2024

Trusting anyone who isn’t you or your team to answer your customer’s calls is a big deal. Every business wants their customers to experience the full red carpet service, so when shopping around for an answering provider, you need one that will treat them with the same care and attention as you and your team… Continue reading A comparison of VoiceNation vs. Smith.ai

November 13, 2024

Customer service agents deal with many customers daily, a lot of them angry or frustrated. Being able to turn a negative experience into a positive one and retain customers is one of the main aims of the customer service team. So, defusing a situation successfully, and using emotional intelligence to do it, could be the… Continue reading How to show emotional intelligence in customer service

November 11, 2024

For many, the Thanksgiving weekend – and especially Black Friday – marks the official start of the holiday rush. And although the holidays are a huge opportunity to drive revenue and attract more customers, they often mean extra pressure on your customer service team. Here are five effective ways to help your support team during… Continue reading 5 tips for handling holiday customer service