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America’s best receptionists answering calls 24/7

Agents combined with leading chat technology

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Us making calls to your leads & data lists

Overview

How it works

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A dedicated team of agents to represent your brand

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Capture every call with our flexible Live Answering Service

Never miss a single lead while seamlessly meeting the needs of your customers thanks to our flexible live answering service.

Keep your customers smiling with our Live Answering Service

Capture every lead

Never miss a business call, knowing we’re securing new opportunities and helping your business grow.

Impress your customers

Focus on the things only you can do with our live answering service covering all bases.

Get on with what you do best

Focus on the things only you can do with our live answering service covering all bases.

Find the right live answering service for you

Essential plans

America's best receptionists answering your calls 24/7:

Call transfer & message taking
Have us send calls through to you or take messages - whatever you prefer.
Scripted responses
Give us scripted responses to work from, so calls are answered the way you want.
Unlimited caller information
There is no limit to the amount of information our receptionists can take from your callers.
Unlimited employee contacts
Add as many employees and call types to your account as you need for us to reference.
Toll-free or local number
We provide a toll-free or local number for you to forward your existing business number to.
Bilingual receptionists
Your callers will experience exceptional service, whether they speak English or Spanish.

From $70/mo

Personalized plans

Everything our Essential plans include, with even more amazing features:

CRM integration
We drop leads directly into your CRM, so everything’s in one place.
Appointment scheduling
We schedule appointments directly into your calendar on your behalf.
Order processing
We process your orders and take payments from your customers.
Custom form population
Provide us with a link to an existing form and we’ll complete it when instructed.
Call dispatching
Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.
On-call management
We setup a daily/weekly schedule based on which team member is on-call that day, to define where calls are directed.

From $176/mo

Get started with our Live Answering Service today

Fill out the contact form for a callback. You can tell us all about your business so we can understand exactly what kind of support you need. Alternatively, call us on 866-766-5050. We look forward to hearing from you!

Real clients. Real reviews.

Here’s what our Live Answering Service offers

America’s best receptionists

Our warm and professional receptionists act as a seamless extension of your team.

Call transfer & message taking

Have us send calls through to you or take messages - whatever you prefer.

Bilingual answering

Your callers will experience exceptional service, whether they speak English or Spanish.

Customized responses

Give us scripted responses to work from, with no limit on the data we capture for you.

24/7 call answering

We’re on hand some or all of the time, day and night, 365 days a year.

Order processing

We process your orders and take payments from your customers.

CRM integration

We drop leads directly into your CRM, so everything’s in one place.

Appointment scheduling

We schedule appointments directly into your calendar on your behalf.

Online dashboard management

Manage your service, view calls and messages, and more in your portal dashboard.

View all our Live Answering features

How our Live Answering Service works

Choose your plan

Setup is easy and activation is instant. Just tell us about your business and how you/'d like your calls to be handled.

Forward your calls

We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us.

We answer your calls

The moment a call comes through, our receptionists follow your custom script so calls are answered the way you want.

Get messages instantly

Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).

Why choose VoiceNation?

We’ve been a trusted live answering service partner to businesses of all sizes across every industry for over 20 years. Our secret?

Seamless account support

As a VoiceNation client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.

Proactive account management
Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
Intuitive mobile app
Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
Powerful portal dashboard
For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information.

Live answering service FAQs

What is a live answering service?

A live answering service provides your business with real people to directly answer calls on your behalf. For example, here at VoiceNation, our team of real American receptionists are highly trained and fully briefed by you, allowing them to act as a seamless extension of your business. Why not take a look at our blog article explaining what is a live answering service.

What are the benefits of having a live answering service?

Any form of live telephone answering service can offer your business a range of benefits, including:
- Cost-savings: live answering services are often a much more affordable option compared to hiring a full-time in-house answering team.
- 24/7 availability: live answering services have the ability to operate around the clock, ensuring your business is accessible to customers at all times.
- Scalability: live answering services can easily handle fluctuating call volumes, scaling their support up or down as needed to accommodate business growth or seasonal changes. Of course, the bonuses don’t stop there, and you can read our article on the benefits of a live answering service to learn more!

How does a live answering service work?

Great question! Once you sign up with VoiceNation, you can choose when we take your calls, and we’ll answer just like an in-office receptionist would. Our seamless software even makes it appear as though our operators are sitting right in your office.

Does a live answering service use real people?

Yes. Here at VoiceNation, all of our friendly, experienced and real receptionists are based out of our offices in America.

How much does a live answering service cost?

Our pricing plans start from as little as $70 per month, which includes lots of great features. You can find all our Live Answering Service plans here.

When is a live answering service available to support my business?

Our VoiceNation team is on hand to support your business 24/7; whether that’s during your busiest time of day or after hours, they’ve always got you covered.

Can you speak with my customers in different languages?

Absolutely! We offer a bilingual answering service, letting our staff support both your English and Spanish-speaking customers.

Capture every call with our flexible Live Answering Service

Keep your customers smiling with our Live Answering Service