Category: Resources for Small Businesses and Entrepreneurs

January 15, 2025

What’s the difference between a cold transfer vs warm transfer The difference between a cold transfer and a warm transfer is quite simple. Let’s have a look at the differences as well as when to use which below. What is a warm transfer? When it comes to a warm transfer, these calls are transferred by… Continue reading Warm transfer vs cold transfer: What’s the difference?

January 13, 2025

Homeowners who have a pest problem want to take prompt action and will call around to make an appointment as soon as they can. This urgency can be good for your business — but only if the potential customer can get through to somebody on the phone. Unfortunately, as a busy business, you won’t always… Continue reading The Pest Control Company Guide to an Answering Service

January 08, 2025

Businesses today are finding themselves utilizing outsourced providers more than ever before. Using a remote receptionist service can help your business to save time and eliminate distractions for your team. And, for smaller businesses on a budget who can’t afford to hire a full-time employee, a remote receptionist is a good choice for many different… Continue reading What is a remote receptionist?

January 06, 2025

Removal companies are always on the move, be it en route to a job or undertaking the removal process. While your current customers will appreciate your efficiency, your on-the-go nature may make it difficult for your potential customers to get through to you. After all, it’s difficult to pick up the phone when you’re in… Continue reading The Removal Company Guide to an Answering Service

December 18, 2024

Every business likes to interact with their customers in different ways, and although with new technology is becoming available all the time, the phone is still an integral communication channel for most businesses. Both outbound and inbound calling are important for businesses, but how should you use each? Let’s have a look at the differences… Continue reading What’s the difference between inbound and outbound calls

December 16, 2024

No carpenter wants to miss out on a potential customer all because of something as simple as a missed call. Alas, it’s something that happens all too often. Unlike most workers, who are usually in a position to pick up the phone when it rings, carpenters typically miss calls. After all, it’s hard to answer… Continue reading The Carpenters Guide to an Answering Service

December 11, 2024

At VoiceNation, we believe that true success is not just about achieving business goals, but also about making a positive impact in the communities we serve. We understand the importance of supporting one another and giving back, which is why we are partnered with Rainbow Village.   This holiday season, we are proud to continue our… Continue reading VoiceNation’s commitment to giving back this holiday season

December 09, 2024

Even though times are changing and more and more people are using different channels to contact businesses, like social media or live chat, a lot of businesses still rely on phone calls to communicate with customers. Being able to answer a phone call professionally is important for these businesses, as professionalism goes hand in hand… Continue reading How to answer a phone call professionally

December 06, 2024

We all see trends come and go, and things move from in fashion to out-of-date pretty quickly. With so many marketing channels available these days, some might call outbound marketing outdated, but in reality it can still play a vital part in lead generation for your business. In this blog we’ll take a look at… Continue reading What is outbound lead generation?

December 04, 2024

Nowadays, customer service isn’t just a department, it tends to be the face of your business. And while word of mouth has always been powerful, thanks to the rise of social media and online reviews, customer experiences – good or bad – are now able to reach a much wider audience than ever before. Today,… Continue reading Generational differences in customer service: How we seek support today