Live Answering Services | 877.679.3777
 

Not sure what Live Answering is exactly?


Imagine this: You've hired the perfect receptionist.

 

They answer your calls, no matter the time, day or weather

They know exactly what to say and represent you the right way

They wow your prospects and help you retain existing clients

They are so dedicated, they never call in sick or take a break

Intrigued? Welcome to Live Answering with VoiceNation

Try it for FREE

“As a small business owner, it is important to have a professional image with a quick response to our phone calls. It is unrealistic for us to hire a staff to answer our calls 24 hours a day. We decided to use Voicenation so we would no longer miss those valuable calls.”

– Nicole Fraley, Marketing, Ty Fraley Home Team

 

VoiceNation Team

Don’t Just Hire a Receptionist – Hire a Team (For Less).

VoiceNation’s live answering services can help you maximize your profits, minimize payroll expenses, and automate important day-to-day, front-desk activities. Think of our live virtual receptionists as an extension of your business.

Relax-We’ve Got Your Phones & Messages Covered.
Your VoiceNation team will:


Answer your calls, anytime you want us to. We’re here for you 24/7/365.

Take messages from callers and deliver them to you via email, text, or by phone.

Transfer calls to you and designated members of your staff.

Answer certain FAQ’s about your business, such as hours, location, & more.

Schedule appointments & add them to your calendar to view.

Take orders safely & assist customers with credit card transactions.

Keep your customers happy by providing fast & courteous assistance.

Reach out to you proactively for any holiday coverage needs.

Our Dashboard – Your Live Answering Hub

Track Your Calls. Monitor Your Minutes. Make Changes to Your Account.

Our “MyDashboard” Makes Managing Your New Account a Breeze!

  • Access your account and call details in real time.
  • Manage your on-call schedules, check messages and minutes from anywhere.
  • View billing, account usage and help options from one place.
  • Get the mobile app and manage your account on the go!

Features

Getting Started is Simple

Getting Started is Simple |Live Answering

“I’ve been nothing but pleased with the professional, quality service I receive from Voice Nation for my business. The live operators provide quality customer service and in return, it creates a professional touch to my business.”

-Julie Cylla, Google My Business, 5 stars

Live Virtual Receptionist Features for Your Business

Award Winning Receptionist Services Without the High Price-Tag

Don’t be nickel and dimed anymore by those other answering service companies. All of our features are included with every plan so you won’t pay those annoying a la carte fees. VoiceNation is known as the industry leader, so relax and trust us with your important business calls like so many Fortune 500 companies already do. Welcome to the team!

instant activation

INSTANT ACTIVATION

We’re the only answering service to offer online instant activation for your call center services. You don’t have to wait days to get your account up and running. Shhhh, that’s unheard of in this industry.

24/7 service

24/7 SERVICE

We provide high quality answering and virtual phone service 24 hours a day, 7 days a week, 365 days a year…including weekends, after hours and holidays.

simple order processing

SIMPLE ORDER PROCESSING

Sometimes missing a phone call can cost you a sale or even a customer. Don’t chance it. With VoiceNation, our 24-hour answering service helps make missing a sale a thing of the past.

free call patching

FREE CALL PATCHING

Commonly referred to as call transfer, call relay, or call forwarding service, call patching is a feature many of our customers need and we make it super easy to configure.

local or toll-free

LOCAL OR TOLL-FREE

Selecting the right number can make a big impression on your clients. Our toll-free option is a great way to boost your professional image.

dashboard

NEW AND IMPROVED DASHBOARD

The new and improved dashboard lets you make real-time updates and changes to your messages, on-call schedule, employee profiles and more.

manage on-call schedules

MANAGE ON-CALL SCHEDULES

Update the On-Call Schedule for your team easily and on the fly. Never worry about last minute changes again.

detailed reports

DETAILED REPORTS

Export comprehensive reports that detail call by date and month, billable time, frequent callers, calls by region and more.

We Leave the Robots to Hollywood

Our live receptionists provide that empathetic human touch your business requires.

Let’s talk!

877.679.3777

sales@voicenation.com


We’re Different

  • A business based on affecting meaningful change in our world
  • Exceed industry training standards (ATSI)
  • Redundant systems and home-grown call center technology
  • A culture grounded in positive reinforcement and employee happiness