Capture every call with our flexible Live Answering Service

Following your custom script, our 24/7 Live Answering Service keeps your customers smiling and business growing.

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America’s best receptionists​

Our warm and professional receptionists act as a seamless extension of your team.​

Customized responses​

Give us scripted responses to work from, with no limit on the data we capture for you.

Call transfer & message taking​

Have us send calls through to you or take messages - whatever you prefer.​

24/7 call answering​

We're on hand some or all of the time, day and night, 365 days a year.​​

Bilingual answering​

Your callers will experience exceptional service, whether they speak English or Spanish.​

Everything available online​​

Manage your service, view calls and messages and more in your portal dashboard.​

Get started with our Live Answering Service today

Fill out the contact form for a callback. You can tell us all about your business so we can understand exactly what kind of support you need. Alternatively, call us on 866-766-5050. We look forward to hearing from you!

How it works

We’re all about simplicity and fuss-free answering. Our people and systems are ready when you are.

Get started

Setup is easy and activation is instant, which means we’ll be answering your calls right away.

Personalize your account

We’ll work with you to create a custom script so your calls are answered exactly as if we’re based in your business.

We’ve got you covered

We can transfer calls, send inquiries into your CRM system, book appointments or even send messages to you by email or text (you choose).

Why our Live Answering Service is rated #1


Awesome scripted call answering provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.

The best people

Comprehensive training in a specially designed environment makes our receptionists the best in the business, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.

Unmatched technology

Our award-winning software allows our receptionists to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.

The nation’s favorite answering service

From large metro areas to more rural cities, VoiceNation offers industry-leading call answering nationwide.

Seamless account support

As a VoiceNation client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer. 

  • Proactive account management

    Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.

  • Intuitive mobile app

    Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more. 

  • Powerful portal dashboard

    For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information. 

Real clients. Real reviews.

Trusted by thousands of businesses​


What is a live answering service?

A live answering service provides real people to answer calls on behalf of other businesses. Here at VoiceNation, our real American receptionists are highly trained and fully briefed by you so they are able to act as a seamless extension of your team. We also have a team of Spanish-speaking receptionists, so your customers will experience exceptional service, whether they speak English or Spanish.

What are the benefits of having a live answering service?

There’s so many, but here’s the key benefits a live answering service will bring to your business:
- Cost-effective: live answering services are often a much more affordable option to hiring a full-time in-house receptionist, saving on salaries, benefits, and workspace expenses.
- 24/7 availability: live answering services have the ability to operate around the clock, ensuring your business is accessible to customers at all times, including after regular business hours.
- Scalable: live answering services can easily handle fluctuating call volumes, scaling their support up or down as needed to accommodate business growth or seasonal changes.

How does a live answering service work?

Great question! Once you sign up with VoiceNation, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.

Does a live answering service use real people?

Yes. Here at VoiceNation, all of our friendly, experienced and real receptionists are based out of our offices in America.

How much does a live answering service cost?

Our pricing plans start from as little as $65 per month, which includes lots of great features. You can find all our Live Answering Service plans here.

When is a live answering service available to support my business?

Your VoiceNation Receptionist is on hand to support your business 24/7; whether that’s during your busiest time of day or after hours, they’ve always got you covered.

Can you speak with my customers in different languages?

Absolutely! With our Bilingual Answering Service, our multilingual receptionists can support both your English and Spanish speaking customers.