For any additional questions, please reach out to [email protected] or (866)766 5050
Billing changes:
- Invoices will now come from [email protected] The invoices will look a little different but will contain all the same important information.
- If paying by credit card, your statement will now show a charge from VoiceNation. If paying by check, there will be a new address to send your check to which will be on your invoice.
- You will now be billed on the first calendar day of each month. If you are on a 28-day billing cycle this will now convert to a monthly cycle, which means you will only be billed 12 times in a year instead of 13. As such your invoice may increase slightly, but that's only due to the extra days of service being provided and will even out over the year.
- Your billing plan and minutes will be matched to a comparable plan on the VoiceNation platform
- You will be able to make payments online at mydashboard.voicenation.com Login details will be sent to you ahead of your account transitioning over
Service changes:
- All of your scripting and account setup will remain the same, just in a new system.
- Messages taken by our operators will now come from [email protected]
- Your calls will still be handled by Alphapage receptionists alongside with VoiceNation receptionists.
- Service continues 24/7/365
- IVRs will be kept and re-recorded
- Caller ID for calls transferred to you will be your current Alphapage number.
- Message confirmation will have an improved process with more options to confirm retrieval of messages through TXT, mobile app, and dashboard.
- New security improvements to protect customer PHI as part of HIPAA guidelines.
Support changes:
- Director of Operations Maria Iglesias is available either by phone: (303) 281-9415 or by email: [email protected]
- Post Migration, client issues should be funneled through to Maria either by phone at 303-281-9415 or by email at [email protected]. She will then submit a ticket to the VoiceNation helpdesk
What are the benefits to me? [in addition to the great call processing and customer service - we will be offering the following added improvements/benefits]
- Online dashboard to manage your account, and review your messages, get detailed reports & analytics, online bill pay, and more. Learn more here: https://voicenation.com/live-answering/dashboard/
- Mobile App https://voicenation.com/voicenation-app/
- Live chat as a service is now available through VoiceNation. https://voicenation.com/features/live-chat/
- A larger team of experienced customer service agents will be available to manage your calls. Providing better coverage and service levels.
- Security improvements to help protect your customer data.
- A massive network to ensure your calls are always answered and your data is available 24/7/365.
- Cutting-edge technology at your disposal to help gain every advantage you may need to succeed.
