Whatever your business size, we have the ideal phone answering solution to help you grow and keep your customers happy
24/7 call answering
Our after hours answering service means you’re always open for business.
America’s best receptionists
Our warm and professional receptionists act as a seamless extension of your team.
Bilingual answering
Your callers will experience exceptional service, whether they speak English or Spanish.
Customized scripting
Using your scripted responses, we can be as detailed as you need us to be.
Free forwarding number
We offer free local or toll-free numbers to forward your existing business number to.
Lead qualification services
We can help with new client intake, call dispatching and appointment booking.
Get in touch today
Leave your details and we’ll give you a callback. Alternatively, call us on 866-766-5050. We look forward to getting to know you!
How it works
We’re all about simplicity and fuss-free answering. Our people and systems are ready when you are.
Get started
Setup is easy and activation is instant, which means we’ll be answering your calls right away.
Personalize your account
We’ll work with you to create a custom script so your calls are answered exactly as if we’re based in your business.
We’ve got you covered
We can transfer calls, send inquiries into your CRM system, book appointments or even send messages to you by email or text (you choose).
We have lots of experience across multiple industries
Our 24/7 call answering team is trained to understand the needs of different industry sectors. We offer lead qualification, new client intake services, emergency dispatching and more as part of our tailored provision.
Why VoiceNation is rated #1
Simplicity!
Awesome scripted call answering provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.
The best people
Comprehensive training in a specially designed environment makes our receptionists the best in the business, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.
Unmatched technology
Our award-winning software allows our receptionists to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.
Real clients. Real reviews.
Trusted by thousands of businesses
FAQs
An answering service is an outsourced provider that offers trained receptionists to answer phone calls on behalf of other businesses. At VoiceNation, as well as answering calls, on a 24/7 basis if required, we can qualify your leads, book appointments, integrate with your CRM systems and have bilingual receptionists speaking with your callers in both English and Spanish.
Our live receptionists answer incoming calls for your business whenever you need, transferring calls to you wherever you're working or sending messages immediately. Advanced features include our receptionists answering basic questions, processing orders, call forwarding, appointment booking, and returning calls at your direction. We can also qualify leads, filter solicitations and robocalls, and we offer bilingual receptionists.
We handle overflow calls, deliver your messages in real time, and are available 24/7, 365. When you never miss a call, you never miss a lead. You’re also providing excellent service by being available to your customers 100% of the time – day and night, weekends and holidays, too. Not only does this help with customer retention, but it encourages word-of-mouth marketing!
Great question! Once you sign up with VoiceNation, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.
Your account is set up instantly, which means we start taking your calls right away. We don’t make you wait days to get your account up and running - even our customization process takes a mere 24 hours.
The online dashboard allows you to make changes to your plan instantly! More complex changes are handled by your dedicated account manager.
We bill by the minute and you receive your bill monthly. You can monitor your usage through our mobile app or online dashboard and make changes to your account to avoid overages. There are no hidden fees or charges, and call forwarding and after hours call answering are included, even weekends and holidays!
