[…] your staff to practice an empathy-first mentality when working with angry or upset customers. Start by apologizing to them…
On How to Effectively Handle Angry Customers on the Phone
[…] mindfulness and empathy when dealing with difficult people. To stay calm and collected when a colleague or customer loses…
On How to Effectively Handle Angry Customers on the Phone
[…] spread their happiness to the customers they interact with. That’s why many businesses know customer happiness is necessary to…
On Why customer satisfaction is important
[…] SMBs: Professional answering services are a perfect fit for small and medium-sized businesses. They assist in lead nurturing, expand your…
On Live Answering or Auto Attendant? Choosing the Right Solution for Your Small Business
[…] and branding efforts, interfacing with prospects at crucial moments. Together, this makes a virtual receptionist an invaluable addition to your…
On How a Virtual Receptionist Can Increase Marketing ROI
[…] to service the needs of any size of law firm, from a large practice with multiple lawyers to a…
On How a Professional Answering Service Can Help Solo Practitioners
[…] receptionist service providers. Yet quantity is not synonymous with quality. Consider these six characteristics when vetting your potential virtual receptionist answering…
On Don’t Hire an Answering Service Unless It Offers These 6 Services
[…] Virtual receptionists are convenient and customer-oriented, yes. Yet there’s another benefit to using this type of outsourced customer service…
On How a Virtual Receptionist Can Increase Marketing ROI