[…] your staff to practice an empathy-first mentality when working with angry or upset customers. Start by apologizing to them…
[…] mindfulness and empathy when dealing with difficult people. To stay calm and collected when a colleague or customer loses…
[…] spread their happiness to the customers they interact with. That’s why many businesses know customer happiness is necessary to…
[…] SMBs: Professional answering services are a perfect fit for small and medium-sized businesses. They assist in lead nurturing, expand your…
[…] and branding efforts, interfacing with prospects at crucial moments. Together, this makes a virtual receptionist an invaluable addition to your…
[…] to service the needs of any size of law firm, from a large practice with multiple lawyers to a…
[…] receptionist service providers. Yet quantity is not synonymous with quality. Consider these six characteristics when vetting your potential virtual receptionist answering…
[…] Virtual receptionists are convenient and customer-oriented, yes. Yet there’s another benefit to using this type of outsourced customer service…