How it Works | Live Virtual Receptionist

1. Your customers call your business – you choose when you want us to answer.

2. Our operators answer just like your personal assistant, thanks to our smart software.

3. We deliver the message or call to you. Our mobile app means we go where you go!

how live answering works
award winning software OpenAnswer

Our software is our “secret sauce”

When your customers call, they’ll never know it’s not a receptionist sitting in your office. How? Because we created the smartest technology in the industry! With custom and logic-based scripting, your calls are answered with your words. Our software, OpenAnswer, is the magic behind the screen.

Simplified set up

1. Activate

  • Choose your VoiceNation number. This is how you forward your calls to us. Or you can publish the number for customers to call directly.
  • Once you’ve placed your order, you’ll get an email with an activation wizard. Here’s where you can customize your script.
activate-account with VoiceNation

2. Account setup

  • Our onboarding specialists will make sure your account is set up the way you want.
  • We’ll help you set up call forwarding, employees’ schedules and more so you get the absolute most out of your account.

3. Success

  • We start answering your calls right away. We’ll take your messages and send them to you instantly through text, email, our mobile app and online dashboard.
  • Or we forward your calls to your voicemail or to your employees. It’s up to you!
  • That’s not all! You get a dedicated account manager to make sure you remain successful.
account success confirmation

Now you’ve got some powerful tools to
make the most of our live answering.

Give us a call | 877.679.3777

Try our FREE 7-Day Trial

Online dashboard

Monitor your minutes in real time, make simple changes to your script and much more!

Reporting Dashboard for VoiceNation to see Reports and Analytics

Mobile app

View your calls, messages, reports and analytics. You can even return calls with your VoiceNation number through the app. This keeps your personal number private!


Reports & analytics

Identify your target audience by generating reports and analytics. See call type, length, volume, location and who called.

VoiceNation App Reports and Analytics

But that’s not all. Our virtual receptionist services include other amazing features.

VoiceNation can call patch your important calls to you for those HOT leads!
Call patching

Need your calls forwarded to you or your team? We’ve got you covered – at no additional cost!


We’re open day or night, weekends and holidays. Now you are, too.

VoiceNation Icon for After Hours Answering Service
After hours

Make money while you sleep! Forward your calls to us at the end of your business day.

Emergency dispatching

You tell us what is urgent, and we’ll get those calls to you immediately.

VocieNation not only is an Answering Service but a Order Processor as well
Order processing

We can take orders over the phone or online – confidentiality guaranteed.

Appointment setting

We can book your callers’ appointments. Link your calendars using Calendly!