How Does a Virtual Answering Service Work and How Do I Set Up a Virtual Receptionist?
One of the most important aspects of any business is the customer experience. Our virtual answering service uses real, professional phone operators to handle your incoming calls. Whether you need a virtual receptionist to take messages while you’re out of the office or a team of operators to process orders, our answering service can handle it all.
How Does an Answering Service Work?
One of the most important aspects of any business is the customer experience. Our virtual answering service uses real, professional phone operators to handle your incoming calls. Whether you need a virtual receptionist to take messages while you’re out of the office or a team of operators to process orders, our answering service can handle it all.
When your customers call, we answer.
Our highly trained operators use our industry-leading technology to provide exceptional service to your customers and clients while freeing you up to handle other important business matters. And, if there’s a matter that needs your immediate attention, our virtual receptionists can either take a message or forward you the call straight away.
Best of all, our operators work off of a call script completely customized by you, so they can perfectly represent your business. Your callers will never know the receptionist isn’t sitting in the same office as you.
No matter what industry you work in, our operators are here to help. Our virtual receptionist service includes a wide range of features such as:
- Call forwarding
- Online dashboard
- 24/7 availability – including weekends and holidays
- Emergency dispatching
- Order processing
- Appointment setting
- Custom reports and analytics
- mobile app
- and more!
With so many great benefits and features, you may be asking yourself “how do I set up virtual reception for my business”? The answer is quickly and easily!
Our Virtual Receptionist Software is Our “Secret Sauce” and the Best Answering Service Solution for Your Business
When your customers call, they’ll never know it’s not a receptionist sitting in your office, but a virtual receptionist.
How does it work? We’ve created the smartest telephone answering technology in the industry and the specialty virtual receptionist options we offer are perfect for many different businesses!
With custom, logic-based scripting, your calls are answered with your words.
Our software, OpenAnswer, is the magic behind the screen.
How to Set Up an Answering Service: How Do I Start a Virtual Answering Service?
1. Activate your Account
- The first step in setting up your VoiceNation account is to choose your number. This phone number can either be used to forward all your calls to our operators or you can choose to make the number available for customers and clients to call directly.
- After you’ve selected your VoiceNation number, we’ll email you an easy-to-follow activation wizard to get your account up and running. This activation wizard will also include the ability to customize your call script if you wish to add any personal touches.
2. Setup your Account
- Once your account has been activated, you’ll be able to customize all the features associated with your new answering service. If at any point you become confused over any of the particulars or find yourself asking “how do I set up an answering service on my phone,” there’s no need to worry.
- We’ll provide you with specially trained onboarding specialists who can assist you every step of the way. Your onboarding specialist can help you set up call forwarding, employees’ schedules, and much more.lute most out of your account.
3. Sit Back and Let Our Operators Handle the Rest
- That’s it! That’s all you need to know to learn how to set up a call answering service. From this point on, you can let your professionally trained team of operators handle the rest of the work for you. We’ll begin answering all of your calls straight away and pass along any messages for you through text, email, mobile app, or online dashboard. Or, if you prefer, we can also forward calls to specific employees or straight to your voicemail.
Sign Up for a 7-Day Free Trial Now
You can find out how easy and beneficial setting up a virtual answering service can be for your business by signing up for a free trial today. Our free trial doesn't require you to sign any contract and includes several helpful features, such as instant activation, 24/7 live answering, and message taking.
Don't delay. Sign up for a VoiceNation virtual answering service and discover how we go beyond the call!
Online Dashboard
Monitor your minutes in real-time, make simple changes to your script, and much more!
Mobile App
View your calls, messages, reports, and analytics. You can even return calls with your VoiceNation number through the app. This keeps your personal number private!
Reports & Analytics
Identify your target audience by generating reports and analytics. See call type, length, volume, location, and who called.
Are Answering Services Worth It?
Our Virtual Receptionist Services Include Amazing Features:
Call Patching
Need your calls forwarded to you or your team? We’ve got you covered – at no additional cost!
24/7
We’re open day or night, on weekends and holidays. Now you are, too.
After Hours
Make money while you sleep! Forward your calls to us at the end of your business day.
Emergency dispatching
You tell us what is urgent, and we’ll get those calls to you immediately.
Order processing
We can take orders over the phone or online – confidentiality guaranteed.
Appointment setting
We can book your callers’ appointments. Link your calendars using Calendly!