As a medical professional, you need to be reachable 24 hours a day. As such, it’s important that you have an answering service that can do the same. Injuries and illness don’t follow a 9 to 5 schedule and that’s why we don’t either.
Our medical practice live answering service is available 24/7, including weekends. Whenever your patients have questions, you can count on VoiceNation to have the answers.
What Does an Answering Service for Medical Practices Do?
VoiceNation’s live answering service offers a wide range of features and benefits for medical practices of all sizes. Whether you’re a solo practitioner or even a full hospital, our virtual medical receptionist service is prepared to handle your calls.
Our call answering service features include:
- HIPAA-Compliant Service
- Professional operators answer incoming calls in 10 seconds or less.
- Our medical call answering service will take messages and double-check them for accuracy.
- Our services include call forwarding, ensuring your calls end up with the appropriate person.
- Medicaid answering services provide your patients with the services they need.
- We answer patient calls for basic, non-emergency inquiries to emergencies that require immediate action.
- We help you reach your Spanish-speaking clients through our bilingual receptionists.
- Integrate with the reliable and robust TigerConnect secure medical messaging software.
In addition to these features, we’ll provide your medical practice with access to a dashboard and mobile app where you can manage all matters related to your account. You’ll be able to access detailed reports of all your calls, change schedules, update messages, and more. We’ll also give you the option of selecting a custom, toll-free number to use when you sign up.
The Importance of HIPPA-Compliant Answering Services for Medical Practices
The Health Insurance Portability and Accountability Act (HIPPA) has a tremendous impact on the way the healthcare industry runs. When this act went into effect in 1996, a whole new set of standards was created with regard to the handling of private patient information.
At VoiceNation, we’re proud to say that we’re a trained and certified HIPPA-compliant answering service. Our call operators regularly undergo rigorous testing and training to ensure they’re up to date with all of the latest privacy and security standards. From scheduling to patient intake, our dedicated HIPPA-certified team can handle a wide assortment of your medical administration tasks.
With a trusted medical practice answering service at your disposal, you can focus on what really matters – your patients’ care. Our medical virtual receptionist service can operate 24/7 so that you never have to worry about missing a call.
Try Our HIPPA-Compliant Answering Service for Medical Practices Now
We have answering service price plans for medical practices of all sizes. Our standard plans range between 20 and 600 minutes so you can select the one that’s just right for your needs. If you need something more, we also offer custom plans that can be specifically designed to suit your business. Send us a message or give us a call at 833-426-1705 with any questions about our available pricing solutions.
Sign up today for VoiceNation’s 7-day free trial so you can see for yourself why we are rated among the best live answering service for small businesses nationwide!