Viewing unanswered calls 

All your unanswered calls can be viewed under the Unanswered tab. Here, you can mark the calls as responded, so you know you’ve got it checked off your to-do list and can move on to other calls. Also, you can change the call type here. Let’s say it’s an Initial Call but you want to change it to Qualified Lead, so you know this person is in your lead funnel!