Live Answering Services | 877.679.3777

Results That Matter

VoiceNation Stands Above the Competition
Live Answering Survey – VoiceNation Voted #1

In a recent survey conducted by *Clutch.co of more than 300+ businesses nationwide, VoiceNation was named as the most widely used business answering service in the country.


The Secret to our Success? We make every “HI” count.

“You would never know VoiceNation is a big company when you experience the personalized attention that they deliver.”

-Pamela Novotny, Sales Administrator for Featherlite

Featherlite Case Study

Having a live answering service that was there at all times was what Pamela Novotny, Sales Administrator for Featherlite was looking for. Pamela and many others realize the value of never missing a call or having a call dropped.

“Customer service is a big factor in my decision making. VoiceNation was much more personable and attentive to my needs than any other solution provider that I looked at. You would never know VoiceNation is a big company when you experience the personalized attention that they deliver.” –Pamela Novotny, Sales Administrator for Featherlite

Their Results

  • VoiceNation’s Live Answering service handles 50-60 calls on average every weekend.
  • Featherlite is notified anytime a call drops off their switchboard especially valuable when they are swamped with calls during a promotion.
  • All notification emails are captured and sent to Pamela, giving her the ability to track call volumes and reconcile billing.
  • Any and all issues are handled proactively by VoiceNation, exceeding Pamela’s customer service expectations.

The Power of “HI”

Our VoiceNation Live Operators Take “HI” (human interactions) to the Next Level

The bottom line is: We’ll help you grow yours


Increase Revenue & Customer Growth

VoiceNation live operators do more than just answer your phones and deliver messages. From gathering information and vetting prospects to assisting customers with orders, count on our dedicated team of operators to help you increase your company’s bottom line.


“I recommend VoiceNation without reservation to any small or medium sized business that’s ready to sound like a Fortune 500 company”

-LISA CALHOUN, WRITE2MARKET, INC.

Streamline Call Handling & Routing

Businesses need to collaborate with remote employees and VoiceNation can be that unifying force. Our live, virtual receptionists can serve as your single point of contact and transfer important calls to employees whenever they want-wherever they are.


“We enjoy the flexibility with which we are able to adapt our scripts — that came in very handy with some recent business interruptions we had due to a major hurricane. Our offices had no power or phone, but our phone business didn’t miss a step thanks to Voicenation.”

– NICOLE FRALEY, MARKETING, TY FRALEY HOME TEAM

Improve Customer Response Time & Staffing Flexibility

With the plethora of choices available to consumers today, its critical for businesses to stay connected to their customers. VoiceNation’s live support gives you a competitive edge – and with 24/7/365 staffing, you’ll never miss an important call or message again.


Partner With Our Award Winning Team

Let’s Talk

ATSI AWARD OF EXCELLENCE

THE ULTIMATE MEASURE OF A LIVE ANSWERING SERVICE
These are the Oscars of live answering. And we’ve received ATSI’s honor for two years running. Independent judges are contracted by ATSI to evaluate VoiceNation’s message services over a six month period. The criteria for scoring include: the caller experience, courtesy, response time, accuracy and overall service to their clients.

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CLUTCH.CO

TOP TEN AMONG THOUSANDS
Clutch.co conducts ongoing reviews live answering services based on actual customer testimonials and its own diligent research. And VoiceNation always bubbles up to the top of Clutch’s rankings. And this past year, VoiceNation won Clutch awards in four different categories: virtual reception, order processing, customer support, and overall live answering.

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BEST OF GWINNETT

MAKING A HOMETOWN IMPACT
Whether we’re providing meals to families whose children go hungry between school lunches, working hand-in-hand with the Georgia Alliance to End Homelessness, or confronting the issue of bullying head-on, VoiceNation understands its responsibility to the place we call home. Our actions in suburban Atlanta has earned us recognition as a “Best of Gwinnett” business time and again.

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IT EXPO BEST IN SHOW

INNOVATIVE OPEN SOURCE TECHNOLOGY DRIVES US
The IT EXPO Best in Show Awards program recognizes companies demonstrating creative and technologically innovative solutions or services. At the heart of VoiceNation’s live answering solution is its open-source self-developed call center software, OpenAnswer, which was recently recognized as the best customer service solution in its class.

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It’s Your Turn to Get Results With the Best in Live Support.

Let’s talk!

877.679.3777

sales@voicenation.com


We’re Different

  • A business based on affecting meaningful change in our world
  • Exceed industry training standards (ATSI)
  • Redundant systems and home-grown call center technology
  • A culture grounded in positive reinforcement and employee happiness