Professional Small Business Answering Services
Proudly supporting hundreds of small businesses across the US with Live Answering and Live Chat solutions.
Small Business Answering Service plans from $70 per month
Want to know more about our pricing plans and how our service works? Call 833-426-1002 or complete this form and we'll get back to you shortly.
The benefits of our Small Business Answering Service
America’s best receptionists
Our warm and professional receptionists act as a seamless extension of your team.
Customized responses
Give us scripted responses to work from, with no limit on the data we capture for you.
New customer intake
We qualify leads following your instructions, leaving your team to close them with confidence.
24/7 business answering service
We can capture every opportunity for you, day and night, 365 days a year.
Bilingual answering
Your callers will experience exceptional service, whether they speak English or Spanish.
Business continuity
Whether it's a major disaster or a minor crisis, we'll be part of your backup plan.
Get started with our Small Business Answering Service today
Fill out the contact form for a callback. Alternatively, call us on 833-426-1002. We look forward to getting to know you!
How it works
We’re all about simplicity and fuss-free answering. Our people and systems are ready when you are.
Get started
Setup is easy and activation is instant, which means we'll be answering your calls right away.
Personalize your account
We'll work with you to create a custom script so your calls are answered as if we're based in your business.
We’ve got you covered
We can transfer calls, send inquiries into your CRM, book appointments or even send messages to you by email or text (you choose).
We integrate seamlessly with your systems
Capture every opportunity in the most cost-effective way possible
Trained receptionists from our specialist sector teams
After all, they’re going to be a key part of your business
Scalable support in line with demand
Remain agile and manage costs with flexible support as and when you need it
Reduce ‘the noise’ so you can focus on selling
Keep your core team working efficiently without distraction, we’ll look after the rest
Be open around the clock
Capture new inquiries in your sleep as we’re here for you 24/7
Grow faster & drive more inquiries
Gain a competitive edge by capturing more new business and providing a better service
Seamless account support
As a VoiceNation client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
Proactive account management
Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
Intuitive mobile app
Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
Powerful portal dashboard
For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports and update company information.
Client spotlight
SimpleCater
Business challenge
“Our in-house team was too busy to answer every call. We knew that if our calls went to voicemail customers would call our competitors, losing us business.”
Solution
“We’ve worked with a lot of third party companies but VoiceNation is a million times better than any of them.”
Result
“One of the things we love is they make us look a lot bigger than we are. What’s more, we don’t have the cost of hiring an in-house receptionist.”
Nicodemus Law Office
Business challenge
“I run a small independent law firm, so answering the phone during the day is always a struggle. I’m often in court for long periods of time and can be faced with up to 20 voicemails when I get out.”
Solution
“VoiceNation answers any calls I can’t get to. They have a good understanding of the legal industry which is clearly reflected in the quality of the messages I receive.”
Result
“My clients are happier as they no longer speak with my answering machine. VoiceNation’s tech is great too. With their app, I can view my messages instantly.”
PMB Insurance
Business challenge
“We’re a small, family-run agency in South Florida, so when our in-house receptionist found another job, we were worried about how we’d manage.”
Solution
“With our calls taken care of, we can ensure we’re always capturing new business, even when we’re out of the office visiting clients – it’s so convenient for us.”
Result
“One of the best things is that it’s a fraction of the cost of hiring in-house. As a small business, we’ve got to make conscious decisions when it comes to spending money - and this is definitely a cost-effective solution.”
Express Labs
Business challenge
“We were missing calls during the evenings and weekends but were concerned about hiring additional employees to help with this. We believed an answering service would be a better option to capture calls out of hours and would also enhance our customer experience.”
Solution
“VoiceNation provides us with 24/7 call support, allowing us to offer an uninterrupted service and operate throughout the year. The team seamlessly handles over 200 calls on the 1st of every month after our invoices are sent out, executing the process with finesse and dispelling any notion of a conventional call center experience.”
Result
“VoiceNation has been instrumental in managing our customer experience and sales operations, which has facilitated increased lead generation. They’ve also eliminated any concerns we had relating to employee issues and healthcare matters if we had taken on employees ourselves and significantly contributed to our company’s growth.”
Small Business Answering Service FAQs
Why VoiceNation is rated #1
Simplicity!
Awesome scripted call answering provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.
The best people
Comprehensive training in a specially designed environment makes our receptionists the best in the business, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.
Unmatched technology
Our award-winning software allows our receptionists to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.
Get started with our Small Business Answering Service today
