Medical Answering Service - HIPAA compliant
Proudly supporting hundreds of healthcare providers across the US with Live Answering and Live Chat solutions.
Medical Answering Service plans from $70 per month
Want to know more about our pricing plans and how our service works? Call 833-426-1002 or complete this form and we'll get back to you shortly.
The benefits of our Medical Answering Service
America’s best receptionists
Our professional medical receptionists act as a seamless extension of your team.
Customized responses
Give us scripted responses to work from, with no limit on the data we capture for you.
New customer intake
We qualify leads following your instructions, leaving your team to close them with confidence.
24/7 medical answering service
We're on hand some or all of the time, day and night, 365 days a year.
Bilingual answering
Your callers will experience exceptional service, whether they speak English or Spanish.
Business continuity
Whether it's a major disaster or a minor crisis, we'll be part of your backup plan.
Get started with our Medical Answering Service today
Fill out the contact form for a callback. Alternatively, call us on 833-426-1002. We look forward to getting to know you!
How it works
We’re all about simplicity and fuss-free answering. Our people and systems are ready when you are.
Get started
Setup is easy and activation is instant, which means we'll be answering your calls right away.
Personalize your account
We'll work with you to create a custom script so your calls are answered as if we're based in your medical practice.
We’ve got you covered
We can transfer calls, send inquiries into your CRM, book appointments or even send messages to you by email or text (you choose).
We integrate seamlessly with your systems
Reduce costs without compromising customer experience
HIPAA compliant receptionists from our specialist sector team
Professional, friendly and trusted, they know exactly how to represent your medical business
Scalable support in line with demand
Remain agile and manage costs with flexible support as and when you need it
Reduce ‘the noise’ so you can focus on customers
Keep your core team working efficiently without distraction, we’ll look after the rest
Be open around the clock
Capture new inquiries in your sleep as we’re here for you 24/7
Grow faster & drive more inquiries
Gain a competitive edge by capturing more new business and providing a better service
Seamless account support
As a VoiceNation client, having our amazing receptionists answer your medical calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
Proactive account management
Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
Intuitive mobile app
Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
Powerful portal dashboard
For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports and update company information.
Client spotlight
Eagle Biosciences
Business challenge
“Answering calls was a logistical nightmare for us. As a small company, our in-house team struggled to manage busy periods and staff shortages, often answering calls while on vacation.”
Solution
“Now our calls divert seamlessly to our receptionists whenever our in-house team is busy. They are outstanding and really made an effort to understand everything about our business and our clients.”
Result
“The service has helped reduce our daily stress levels as our in-house team are no longer running to answer the phones. Customer service levels are now consistently high as our clients’ calls are always answered professionally.”
Go Beyond Relief
Business challenge
“We’re often out on the road, and without everyone there to help with calls, our in-house team were faced with an extra workload.”
Solution
“The flexibility of the service suits us perfectly; callers never suspect we’ve outsourced our calls – in fact, we’ve even called in before and couldn’t tell if it was them or us!”
Result
“We never have to worry about missing an opportunity when we’re out of the office. They’ve taken a huge weight off our shoulders, as we know our callers are always being looked after.”
Dr. Jamie Loveland
Business challenge
“We were struggling to answer every patient call as we continued to grow our psychotherapy practice. Being so busy meant we were in the habit of relying on our voicemail facility to pick up any unanswered calls.”
Solution
“The service VoiceNation offers instils confidence in my patients, they know they’re going to work with someone who will take care of them.”
Result
“I’m no longer scrambling to answer calls and I can focus on what I love doing – running the practice. Every message I receive is clear and concise, the service really is efficient. I never miss any calls.”
Express Labs
Business challenge
“We were missing calls during the evenings and weekends but were concerned about hiring additional employees to help with this. We believed an answering service would be a better option to capture calls out of hours and would also enhance our customer experience.”
Solution
“VoiceNation provides us with 24/7 call support, allowing us to offer an uninterrupted service and operate throughout the year. The team seamlessly handles over 200 calls on the 1st of every month after our invoices are sent out, executing the process with finesse and dispelling any notion of a conventional call center experience.”
Result
“VoiceNation has been instrumental in managing our customer experience and sales operations, which has facilitated increased lead generation. They’ve also eliminated any concerns we had relating to employee issues and healthcare matters if we had taken on employees ourselves and significantly contributed to our company’s growth.”
Medical Answering Service FAQs
Why VoiceNation is rated #1
Simplicity!
Awesome scripted call answering provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.
The best people
Comprehensive training in a specially designed environment makes our receptionists the best in the business, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.
Unmatched technology
Our award-winning software allows our receptionists to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.
Get started with our HIPAA compliant Medical Answering Service today
