Live Chat Service

Businesses use live chat as an engaging and instant channel to communicate with their customers on their website. At VoiceNation, we offer a managed Live Chat Service where highly trained agents will answer your web chats and send any messages to you via email.

A live chat agent is a real person who connects and communicates with your customers via a live chat facility. Briefed by you, VoiceNation agents are trained to manage live chat on behalf of businesses, doing things like resolving customer queries or qualifying new leads.

Chatbots rely completely on automation and artificial intelligence (AI), while live chat software connects customers with human agents via a real-time chatbox. A third option, self-service chat, is also a popular alternative.

When you first get started with our managed Live Chat Service, you’ll go through an onboarding process where we’ll learn as much about your business as possible. After all, we want to be a seamless extension of your team. And any time you need to make updates or changes to the way we answer your chats, we’re readily available via phone or email, or you can make the updates yourself through your secure portal.

Yes! We want to best match our Live Chat Service with your website and branding. You choose how you want your chat window and widget to look during the initial setup, and after that, you can make any design changes you like in your portal.

We believe in straightforward and simple pricing, with no setup fees or admin charges. Our plans include the software and bundles of chats, so you only pay for the features and services you want to use!

It's a really easy job that either you or your website host can do in minutes! If you need help, we're happy to walk you through it too. Once you’re set-up, you can choose when you want to answer your chats and when you want them sent to your VoiceNation Live Chat agents to answer for you.

Yes – all we need is one-months’ notice. It’s worth noting that our plans are billed on the first day of each month, so if you request to cancel your contract after the 1st calendar day of the month, you’ll be charged for that full month of service. If you do wish to cancel, you can do this via your online dashboard, or by contacting us directly on 866-766-5050 or [email protected].