Call answering service quality starts with training

Our virtual receptionist training results in the highest trained agents in the country.

Recruiting Receptionists

From skills assessments to onsite shadowing and multiple interviews, we’re on the hunt for the right people. We start showcasing our quality before a new agent is ever brought on board.

Receptionist Training

We equip our operators with the knowledge to handle your calls, but we also teach soft skills, so they are friendly and professional. Trust in knowing that your calls are answered with a smile and an outstretched hand.

Ongoing Development

After initial training, our operators are continually learning to become experts in call answering. We pride ourselves in the quality of our receptionists and their desire to continue learning.

VoiceNation Employee Training & Culture

The foundation for excellent call answering services

Icon of VoiceNation USA
US- Based Operators

We are committed to never outsourcing. As a 100% US-Based call center, you know where your calls are being answered.

Icon of Books
120-Hour Receptionist Training

Comprehensive training sets our operators apart. Receptionist training starts at top quality, then continues throughout their time with us.

Icon of Reporting and Analytics
Dedicated Account Development

Our agents are trained specifically on your account. Your custom script is followed every time.

Finally, a Call Answering Service That Goes Above and Beyond

Say hello to “insourcing”

We know a word that comes to mind when you think of a call center – outsourcing. We never have outsourced in the past and we never will. We train our operators to become experts in your business, and if we outsourced, that wouldn’t be a possibility. We want what’s best for your business, and we know it’s having 100%, US-based operators. There’s no mystery for you or your clients. It’s like we’re right in your office.

On the Job training with VoiceNation

Supported by Live Answering Software

Our incredibly intelligent answering software allows our operators to greet your callers and answer their questions your way. We created our own technology with lightning speed, so our answer rate is the best in the industry. Your calls are answered in 15 seconds or less, using your custom script.

People-growth Company

We know that our people are our best resources. That’s why we want to see our employees grow, not only professionally, but personally. We believe in continually bettering ourselves and we do that through learning, encouragement, and support. Check out our careers page to see some of what we’ve been up to.

VoiceNation Mentoring and Training

We Looked Everywhere For the Best Personal-Growth Training Material.

We couldn’t find it, so we created our own.

Check out one of our many lessons on communication and finance.

VoiceNation, a Live Answering Service a Cut Above the Rest

What else makes us the best answering service?

VoiceNation Technology Icon

Live Answering Technology

It all starts with our technology. Our proprietary software allows us to be the best in the industry.

Learn more

VoiceNation Culture Icon

Growing & Nutured Culture

We are passionate about making our company and our community a better place – starting with every call we take.

Learn more