Call answering service quality starts with training
Our virtual receptionists are the highest trained in the industry.
Recruiting
From skills assessments to onsite shadowing and multiple interviews, we’re on the hunt for the right people.
Training
We equip our operators with the knowledge to handle your calls, but we also teach soft skills, so they are friendly and professional.
Development
After initial training, our operators are continually learning to become experts in call answering.
The foundation for excellent call answering services
We are committed to never outsourcing.
Comprehensive training sets our operators apart.
Our operators are trained specifically on your account.
Say hello to “insourcing”
We know a word that comes to mind when you think of a call center – outsourcing. We never have outsourced in the past and we never will. We train our operators to become experts in your business, and if we outsourced, that wouldn’t be a possibility. We want what’s best for your business, and we know it’s having 100% U.S.-based operators.
Supported by software
Our incredibly intelligent software allows our operators to greet your callers and answer their questions your way. We created our own technology with lightning speed, so our answer rate is the best in the industry. Your calls are answered in 15 seconds or less, using your custom script.
People-growth company
We know that our people are our best resources. That’s why we want to see our employees grow, not only professionally, but personally. We believe in continually bettering ourselves and we do that through learning, encouragement and support.
We looked high and low for the best personal-growth training material.
We couldn’t find it, so we created our own.
Check out one of our many lessons on communication and finance.
VoiceNation is a live answering service that is a cut above the rest
What else makes us the best answering service?
Technology
It all starts with our technology. Our proprietary software allows us to be the best in the industry.
Culture
We are passionate about making our company and our community a better place – starting with every call we take.
VoiceNation continues to lead the live answering service industry through award-winning call answering services and a passion for seeing businesses succeed.
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