Category: Resources for Small Businesses and Entrepreneurs

November 09, 2022

What is correct live chat etiquette?

Live Chat is one of the most used, real-time communication channels for customers to contact businesses. However, interacting with customers through Live Chat differs substantially from talking on the phone or in person, especially when you consider the fact that the other person can’t hear you. This means that forming a friendly chat could be… Continue reading What is correct live chat etiquette?

Live Chat Support Benefits

There are many channels available for customer support in today’s business world, but few have been embraced by businesses and consumers alike in the same way that live chat has. Its ability to directly connect a customer with a company representative right through the business’s website brings with it a long list of benefits for… Continue reading Live Chat Support Benefits

Outbound Call Service and Logistics Businesses

Shipping and logistics businesses often have more moving parts in their day-to-day operations than nearly any other industry in the world. Between transporting each individual piece of cargo, updating schedules, collecting payments, and many other tasks, it’s a fast-paced business that demands a constant flow of communication and information. That’s where an outbound call service… Continue reading Outbound Call Service and Logistics Businesses

Offering Return Help by Live Chat to Boost Customer Satisfaction

It’s inevitable that when you sell products, you’ll have some customers who need return help. Live chat services can help vastly speed up the processing of returned products as well as make these unsatisfied customers happier. After all, if customers are buying your products online, it’s likely that they’ll return to your website when they… Continue reading Offering Return Help by Live Chat to Boost Customer Satisfaction

Live Chat Support vs. Voice Support

With the rise of different forms of technology, customer service has moved into multiple communication channels to offer benefits to the customer. Live chat and voice support are the two most obvious options for on-demand customer service that customers consistently use again and again. If you’re trying to determine how to choose which type of… Continue reading Live Chat Support vs. Voice Support