Buford, GA March 23, 2010 — Just like any other business, non-profit organizations must acquire information from their callers who wish to make donations, volunteer or need help. VoiceNation’s call center agents and auto attendants assist to fill the need for 24/7 donation support, message taking, call transferring, emergency dispatching and more.
VoiceNation’s answering service assists non-profits with restructuring their donation process to make it more efficient. Call center agents are equipped to take donations for non-profit organizations through a secure web form or through the organization’s website. In return, supporters are more confident and have more opportunities available to give to local charities and donate towards disaster recovery efforts, like those in Haiti.
To be fiscally responsible and good stewards of our funds, we run a lean staff. VoiceNation is an important hire, and they are helping us to focus dollars on building hospitals in Haiti…
“Running any non-profit requires effective and efficient contact with those who support us. Choosing the right partner to field incoming calls is not a casual selection, rather a critical choice”, states Robert Michaels, Executive Director for Global Tribe. He continues by saying, “In choosing VoiceNation, accuracy and friendliness of the operators was certainly a consideration. However, the new addition of providing the ability for callers to contribute financially is a tremendous advantage. To be fiscally responsible and good stewards of our funds, we run a lean staff. VoiceNation is an important hire, and they are helping us to focus dollars on building hospitals in Haiti and homes for the extremely poor in Baja, Mexico rather than another staff position.”
VoiceNation’s secure donation processing can:
- Accept donations via credit card and process on your website or system
- Provide answers to frequently asked questions
- 100% stated daily operations would be interrupted if phones were shut down for an extended period.
- Significantly reduce labor costs with 24 hour live operators
- Scale with unexpected call volumes
Fundraising is a process that requires extensive organization and resources. In most cases non-profit organizations appoint volunteers with the task of promoting their cause and gathering donations because of the notion that answering service is costly. However, the time and efforts required to maintain an effective donation system could occupy a volunteers’ time so extensively that the organization may miss out on applying their help elsewhere. A call center service can help to replace or aid volunteers so that their assistance can be focused in other areas of need.
“Our quality live answering service has allowed VoiceNation to be of more help to non-profits than ever before. Through our next generation call center we can be the front desk receptionist, donation center, emergency dispatcher and disaster recovery lifeline for organizations who have limited resources”, states Jay Reeder, President of VoiceNation. Jay continues by saying, “It is an honor for us to provide our service to organizations who dedicate themselves to helping others each and every day.”
Whether you are raising funds responding to disaster relief or generating donations for your charity organization; a VoiceNation answering service can help implement your campaign and increase your efforts.
VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers.