Boulder Emotional Wellness Improves Client Response Time with VoiceNation’s NextPBX
Written by Voicenation
Client response time improves while VoiceNation’s NextPBX system notifies clinicians of patient demands.
Atlanta, GA (PRWeb)
June 21st 2012 — VoiceNation, the leading telecommunications provider in voicemail and virtual PBX solutions, has provided Boulder Emotional Wellness with the necessary technology to improve client response time. VoiceNation’s NextPBX system enables clinicians to promptly and effectively communicate with patients within the required time frame to ensure the highest quality of care.
Boulder Emotional Wellness has provided affordable psychotherapy services to individuals, couples, children, and families in Boulder, Colorado since 2008. Boulder Emotional Wellness seeks to promote and maintain the psychological health of the Boulder community and treats every client with sensitivity by providing affirmative therapy that values diversity and respects the individual. The wellness center staffs experienced therapists and interns (third year graduate students) to accommodate the needs of its medical patients.
Because client response time is of the utmost importance, Boulder Emotional Wellness provides its clinicians with virtual PBX extensions to be used as their contact number. The wellness center asks patients to contact their clinician via the extension given and leave a message to request a call back. VoiceNation’s NextPBX system alerts the therapist or intern of the message immediately through customized text and email notifications. “Confidentiality and protection of our therapists and interns are high priorities,” states Andrew Rose, Executive Director of Boulder Emotional Wellness. “Using VoiceNation, clients do not need our staff’s personal cell phone number because VoiceNation sends a text when a message is left.”
VoiceNation’s NextPBX solution has helped fine tune day to day business operations. Prior to using NextPBX features, clients were to call a voicemail system in which the therapist had to check periodically to see if a patient had called. Now, the significant lag time in responsiveness has improved tremendously with VoiceNation’s innovative virtual phone system. “VoiceNation provides the flexibility and features that help our staff therapists protect their privacy and respond to clients appropriately,” reports Mr. Rose.
VoiceNation, America’s leader in virtual PBX and voicemail, was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation and their services, please visit http://www.voicenation.com/.
For more information, contact:
1.866.766.5050, ext. 107