VoiceNation Calls on TASterix as Their CRM Solution
Buford, GA November 17, 2009 — VoiceNation, a leader in voicemail and Virtual PBX solutions, recently launched a Next Generation Call Center utilizing TASterix, the powerful Customer Relationship software package. TASterix was chosen for its reliability, scalability and ability to perform outstandingly in virtually any Call Center environment.
The Eastern Management Group recently reported that “Open Source PBX now accounts for 18% of the overall PBX market” with Asterisk open source technology being adopted by many of these companies because of its flexibility.
VoiceNation recognized the combination of Asterisk and TASterix as a perfect fit for their vision of developing complete virtual office solutions for their customers. Integrating proprietary solutions with TASterix, VoiceNation is able to create unmatched call center features and virtual phone system services that the Telephone Answering Service (TAS) industry has yet to benefit from.
TASterix offers many features that are currently unavailable elsewhere or simply surpass others in the marketplace. From simple message taking, error free dispatching and live receptionists to advanced message relay and the industry’s quickest pick-up times, VoiceNation can now claim to offer not only the most advanced of Call Center features, but also the most affordable.
With full licensed access to the TASterix source code, VoiceNation developers have continued to build upon the already impressive features. Their prime focus has been to provide their current and future clients with not only the best and most reliable service, but also one that any small or medium size business can comfortably afford. Their “pricing made simple” structure is based on no hidden fees with one charge covering all TAS related services.
Jay Reeder, founder and CEO of VoiceNation, states, “We chose TASterix due to the affordability and incredible flexibility of their solution. Our internal call center was up and running within thirty days due to TASterix’s commonsense approach. With access to TASterix’s source code, our internal development team (with over twenty years of experience) can now help support and create advanced virtual phone features in conjunction with TASterix’s development staff.”
VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation and their services, please visit http://www.voicenation.com/.