Live Answering Plans and Pricing
No matter what type of business you have or how you need the phones answered, we can customize a live answering plan that works for you. Your elite-level features await you.
Option 1: Full-featured Live Answering Pricing Plans
For professional level features, including call patching, these plans offer exactly what you need. Step up and instantly upgrade your phone presence with your existing and potential customers.
Option 2: Message Taking Only Plans
A basic, easy plan to get started with. We’ll take a message and deliver it to you how you choose. That’s it!
Option 3: Custom Plans
Work with one of our experts to build a custom live answering plan.
Have Questions? Chat Live Now.
Live Answering Pricing FAQ
IS THERE A CONTRACT TO SIGN?
No. VoiceNation services are based on a month to month agreement.
HOW DOES YOUR ALL INCLUSIVE BILLING WORK?
Each of our price plans (excluding 40 for 40 Quick Start) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.
Examples of these “a la carte” fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.
IS THERE AN EXTRA CHARGE FOR “PATCHING”?
Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator call handling time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.
**Make sure to ask about this hidden charge when choosing your answering service.**
DOES VOICENATION CHARGE EXTRA TO ANSWER MY PHONES ON HOLIDAYS?
ONCE I SIGN UP, HOW LONG DOES IT TAKE BEFORE MY CALLS ARE BEING ANSWERED LIVE?
Once your order is processed, you will receive an email with a link to your online setup wizard. As soon as you complete your setup wizard, we will start answering your calls. It’s that easy.
WHAT BILLING INCREMENT DOES VOICENATION USE?
All live answering accounts are billed in six second increments. We don’t round up to the next minute.
DO YOU BILL BY THE MINUTE OR PER CALL?
We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute.
HOW MUCH AM I CHARGED IF I GO OVER MY MINUTES?
The per minute charge if you go over your minutes ranges from $.90 to $1.15 per minute, depending on the plan.
WHAT’S THE DIFFERENCE BETWEEN THE 40FOR40 PLAN AND THE OTHER PLANS?
The 40 for 40 plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on call dispatching, you will need to go with the other plans we advertise on our pricing page.
CAN I TRACK MY MINUTES?
Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.
CAN I ORDER A CUSTOM TOLL FREE OR VANITY TOLL FREE NUMBER?
Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account.
There is a one time charge of $75 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here or here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.
Relax, we’ve got your back!
For less than the cost of a phone line and for a fraction of the cost of a receptionist,
one of VoiceNation’s highly-trained operators will answer your phone 24 hours per day, 7 days per week, after hours, and when your phones are busy. Simple, reliable and totally customizable.
Call 866-766-5050 to speak with our sales team today!
Sound like a Fortune 500 company, instantly!
Join with the ranks of some amazing companies like McDonalds, Dell, Comedy Central, Delta, Rolls Royce and more.
What to Expect with VoiceNation
Quick Setup, Reliability and Professionalism
Rest assured, with VoiceNation, you’ll get a very affordable toll free or local business number answered by a live operator who acts as a personal extension of your company. Our virtual receptionists will answer the call with your company name, according to your call script. Our representatives will take messages, enter data into your web form, and forward calls to your out of office location.
How easy is that? So easy, in fact, that you’ll be up and running in less than a minute. Seriously! See how live answering works. For full details, check out our dedicated live answering site at QualityAnsweringService.com.