Category: Resources for Small Businesses and Entrepreneurs

December 03, 2022

The hospitality industry is one that never ceases. Running a hotel is an around-the-clock job from late nights to weekends to holidays. That doesn’t mean you and your staff have to do it all. You can reduce your workload without sacrificing quality with a virtual hotel receptionist service. When you sign up for a virtual receptionist from… Continue reading Virtual Hotel Receptionist Services

December 02, 2022

While texting, email, and live chat services have become popular in recent years, phone calls will always be the primary means of communication between a customer and a business. There’s nothing more comforting to a customer who is trying to make an appointment or deal with an issue than to speak to a real person… Continue reading Hire a Temporary Answering Service to Cover Your Calls

December 01, 2022

Time is a valuable commodity in the IT industry. Whether you’re troubleshooting network errors, doing server maintenance, or providing complicated technical support, the last thing you need is any unnecessary distractions. Unfortunately, a ringing phone can all too often pull you away from your important work. But signing up for an IT answering service can… Continue reading IT Call Answering Services

November 17, 2022

Unfortunately, angry phone calls can happen. Are you equipped to handle them when the situation arises? How you handle your irate callers will pave the road to solving the problem or losing a customer. It might even lead to lost business due to negative reviews or word of mouth. Keep reading to learn more about… Continue reading Tips for Handling Angry Callers

November 09, 2022

Live Chat is one of the most used, real-time communication channels for customers to contact businesses. However, interacting with customers through Live Chat differs substantially from talking on the phone or in person, especially when you consider the fact that the other person can’t hear you. This means that forming a friendly chat could be… Continue reading What is correct live chat etiquette?

There are many channels available for customer support in today’s business world, but few have been embraced by businesses and consumers alike in the same way that live chat has. Its ability to directly connect a customer with a company representative right through the business’s website brings with it a long list of benefits for… Continue reading Live Chat Support Benefits

Customer support can come in many forms, but some are clearly much more user-friendly than others. One tool for providing customer service that’s becoming increasingly popular is live chat support, and it’s not hard to see why. Live chat support is similar to messaging services in that customers can type out their questions on their phone… Continue reading How Does Live Chat Customer Service Work?

Every business knows that finding new customers is crucial for success. Equally as important, however, is retaining them and fostering brand loyalty. This is how companies ensure that their business continues to grow and flourish over time. One of the most effective ways of making this happen is through the use of live chat services… Continue reading Why Live Chat Is Important to the Customer Service Experience

For many people whose business regularly works over the phone, outbound call services are an ideal way to attract new clients, increase brand interest, expand accounts, and drive sales. Not only that, but they’re ideal for assisting in bill payments that might still be outstanding.  In fact, combining an outbound call service and billing services… Continue reading The benefits of using an outbound call service

Shipping and logistics businesses often have more moving parts in their day-to-day operations than nearly any other industry in the world. Between transporting each individual piece of cargo, updating schedules, collecting payments, and many other tasks, it’s a fast-paced business that demands a constant flow of communication and information. That’s where an outbound call service… Continue reading Outbound Call Service and Logistics Businesses