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Category: Job Openings

Junior Recruitment

Job Title: Junior Recruiter
Location: Buford, GA
Position Type: Fulltime/Exempt

Company Description:

VoiceNation is a people growth company. We provide telecommunication services and use our profits to fund our purpose: to make the world a better place for those in it. To accomplish this, our company focuses on the growth of our people while working to make a difference. We want to help people grow and succeed to reach their full personal and professional potential. Our goal is to employ individuals who share our passion for growth and our desire to make a difference in the world while having fun at the same time.

Our company is an equal opportunity employer, offering employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, or citizenship unless legally required, and provides equal employment opportunity to disabled veterans, and veterans of the Vietnam era.

Job Description

The Recruitment Specialist will:

  • Support full cycle recruitment effort including sourcing, interviewing, testing, and negotiating offers for a variety of positions
  • Develop sourcing strategies to attract top talent
  • Manages and facilitates the interview process to ensure a positive and timely experience for candidate.
  • Develop relationships with universities; partner with career services to coordinate on-site interviews and consortium’s, attend career fairs, and employer presentations
  • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
  • Call and pro-actively recruit candidates for various positions
  • Perform other special projects or duties when required

VoiceNation Offers:

We offer a highly-competitive salary based on experience, healthcare options, a kitchen stocked with a wide variety of snacks (company sponsored), a management training program, paid time off, and a fun, exciting work environment combined with the opportunity to be a part of our rapidly-growing and dynamic company.

APPLY ONLINE

Telemarketer

job opening telemarketer

Job Title: Telemarketer
Location: Buford, GA
Position Type: Full-time/Non-Exempt

Company Description:
VoiceNation is a people growth company. We provide telecommunication services and use our profits to fund our purpose: to make the world a better place for those in it. To accomplish this, our company focuses on the growth of our people while working to make a difference. We want to help people grow and succeed to reach their full personal and professional potential. Our goal is to employ individuals who share our passion for growth and our desire to make a difference in the world while having fun at the same time.

Our company is an equal opportunity employer, offering employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, or citizenship unless legally required, and provides equal employment opportunity to disabled veterans, and veterans of the Vietnam era.

Job Description
Telemarketing jobs involve promoting a wide variety of products and services either via direct selling or through information gathering.  A successful telemarketer must be friendly and persuasive. You must be able to understand the customers’ requirements in a short time and present solutions that meet their needs.  The ideal candidate will also be patient and cool-tempered.  The goal is to promote business growth by expanding the company’s clients.

Duties & Responsibilities:

  • Contact business and private individuals by telephone to promote products & services
  • Solicit orders for services over the telephone
  • Explain the product or service to potential customers
  • Deliver scripted sales pitch to the customer
  • Adjust scripted sales pitch to meet needs of specific individuals
  • Provide pricing details
  • Handle customer questions
  • Obtain customer information including names and addresses
  • Record customer details including reaction to the product or service offered
  • Receive orders over the telephone
  • Obtain contact details of potential customers from sources including telephone directories and purchased lists
  • Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
  • Completes orders by recording names, addresses, and purchases; referring orders for filling
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed

Required Skills:

  • HS diploma or equivalent
  • Proficient computer skills, including experience with Microsoft Office including Excel
  • Ability to stay organized and work efficiently in a fast-pace environment
  • Strong work ethic
  • Positive attitude and engaging telephone demeanor
  • Self-motivated, goal oriented and ability to work cooperatively in a team environment
  • Possess excellent verbal and written communication skills; enjoy calling, connecting and interacting with potential customers

 Preferred Skills:

  • Experience making high volume B2B cold calls
  • Legal, Medical and Real Estate industry knowledge
  • Previous experience in outbound call center
  • Phone sales or telemarketing experience is a PLUS!
  • Knowledge of SuiteCRM

VoiceNation Offers:
We offer a highly-competitive salary based on experience, healthcare options, a kitchen stocked with a wide variety of snacks (company sponsored), a management training program, paid time off, and a fun, exciting work environment combined with the opportunity to be a part of our rapidly-growing and dynamic company.

Send Resumes to

careers@voicenation.com

Customer Service Representative

job opening - CUSTOMER SERVICE REPRESENTATIVE – CALL CENTER

VoiceNation is a preferred call center partner for thousands of businesses nationwide. We have immediate openings for various shifts and positions. Position placement will be determined during interview process. Our inbound call center handles calls for various clients in a professional, upbeat and friendly manner. Our Customer Service Representatives take calls ranging from order taking, appointment setting, customer service, event registration, call screening, call transfer, and more. This position requires the candidate to be reliable, dependable and on time. Because our call center operates 24/7, 365 days a year, including holidays. candidate must be available to work weekends, including both Saturday and Sunday, as well as holidays. Must be detail oriented, adapt quickly to change, diffuse difficult or irate callers, multi-task and possess great verbal and written communication skills. For more information, click here to watch our Job Openings Video.

Experience: Entry Level/No Experience Required
Compensation : starting at $12 Hourly
Benefits Offered: Medical
Employment Type: Full-Time
Travel: No
Relocation Covered: No

Requirements:

  • MUST BE RELIABLE, DEPENDABLE AND ON TIME!!!
  • Available to work weekends (includes both Saturday and Sunday)
  • Available to work holidays
  • Great Phone Voice
  • Type 35 wpm 80% accuracy (online data entry)
  • Detail oriented and ability to multi-task
  • Adapt quickly to change
  • Ability to defuse difficult or irate callers
  • Ability to multi-task
  • Great verbal and written communication skills

Attributes:

  • Strong Work Ethic
  • “Can Do” Attitude
  • Flexible Mindset
  • Friendly Personality
  • Team Player
  • Honesty and Integrity

VoiceNation Offers:

  • Stocked kitchen (company sponsored)
  • Close up front parking
  • An innovative and creative work atmosphere
  • Volunteer opportunities through community outreach programs
  • Staff development opportunities

Our Work Philosophy: It’s SIMPLE – Work Life Made Simple

  • SIMPLY SHOW UP FOR WORK ON TIME
  • SIMPLY PROVIDE SERVICE THAT IS “BEYOND THE CALL” OF DUTY
  • SIMPLY SMILE

Candidates must under go a criminal background, drug screening and typing test.  VoiceNation Live is committed to a drug and alcohol free workplace.

Apply Online

Call Center Team Coach

Job Opening Call Center Team Coach VoiceNation

Job Title: Call Center Team Coach
Location: Buford, GA
Position Type: Fulltime/Exempt

Company Description:

VoiceNation is a people growth company. We provide telecommunication services and use our profits to fund our purpose: to make the world a better place for those in it. To accomplish this, our company focuses on the growth of our people while working to make a difference. We want to help people grow and succeed to reach their full personal and professional potential. Our goal is to employ individuals who share our passion for growth and our desire to make a difference in the world while having fun at the same time.

Our company is an equal opportunity employer, offering employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, or citizenship unless legally required, and provides equal employment opportunity to disabled veterans, and veterans of the Vietnam era.

Job Description

The Team Coach will:

  • Develop, train and coach Call Center team members
  • Audit for quality control through live audits and message pad
  • Submit reports to upper management in a timely manner
  • Attend company training sessions when requested. Regularly attend daily huddles, as well as weekly and monthly meetings.
  • Consistently perform monthly performance reviews with team members using performance scorecards
  • Assist with interviewing and hiring new team members
  • Spend 20% of time in Call Center live answering queue
  • Ensure adequate staffing coverage
  • Improve team performance by demonstrating ownership of team results
  • Engage and motivate staff
  • Monitor Call Center queues and route calls to minimize abandonment rates
  • Review and approves paid time off requests for call center representatives.
  • Adjust staffing to compensate for peak call volume, holidays, and staff shortages
  • Be available to work weekends (including both Saturday and Sunday) and holidays

Required Skills:

  • MUST BE RELIABLE, DEPENDABLE, AND ON TIME!
  • Leadership style which promotes growth through positive re-enforcement, not punishment and penalty
  • Detail-oriented and ability to multi-task
  • Solid organizational skills with ability to balance team and individual responsibilities
  • Ability to adapt quickly to change
  • Excellent verbal and written communication skills
  • Proficient computer skills, including experience with Microsoft Office including Excel
  • Must be flexible to work days/nights, weekends and select holidays as needed

Preferred Skills:

  • Inbound Call Center experience
  • Customer service experience
  • Experience leading and coaching a team of employees
  • Advanced troubleshooting and problem-solving skills
  • Bi-lingual speaking in English and Spanish preferred, but not mandatory

VoiceNation Offers:

We offer a highly-competitive salary based on experience, healthcare options, a kitchen stocked with a wide variety of snacks (company sponsored), a management training program, paid time off, and a fun, exciting work environment combined with the opportunity to be a part of our rapidly-growing and dynamic company.

Apply Online

Bilingual Customer Service Representative – Call Center

VoiceNation is a preferred call center partner for thousands of business nationwide. We have immediate openings for various shifts and positions. Position placement will be determined during interview process. Our inbound call center handles calls for various clients in a professional, upbeat and friendly manner. Our Customer Service Representatives take calls ranging from order taking, appointment setting, customer service, event registration, call screening, call transfer, and more. Because our call center operates 24/7, 365 days a year, candidates must be available to work weekends, including both Saturday and Sunday, as well as holidays.

***All candidates must complete a mandatory 2 week training. There are 2 options for training schedule. 9AM – 5PM, Monday – Friday***

 

Job Requirements:

  • MUST BE RELIABLE, DEPENDABLE AND ON TIME!!!
  • Must be bi-lingual – Spanish and English Speaking
  • Available to work weekends (includes both Saturday and Sunday)
  • Available to work holidays
  • Great Phone Voice
  • Type 35 wpm 70% accuracy (online data entry)
  • Detail oriented and ability to multi-task
  • Adapt quickly to change
  • Ability to defuse difficult or irate callers
  • Great verbal and written communication skills

Attributes:

  • Strong Work Ethic
  • Flexible Mindset
  • Friendly Personality
  • Team Player
  • Honesty and Integrity

VoiceNation Offers:

  • Medical benefits
  • Paid Training
  • Kitchen stocked with snacks
  • Staff development opportunities
  • Management training program

Apply Online

 


 

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