Growing Your Business, Beyond the Call


September 19, 2019

Are you wondering how to deal with angry customers on the phone? At some point, most people will have a purchasing experience they’re unhappy with, whether it’s due to an error on the company’s part or dissatisfaction with the quality of the product or service. This typically results in the consumer having to call customer

September 16, 2019

Your phone rings, and it could be a huge opportunity to land a new client. Or, it could be a cold caller with an irrelevant offer, and your time will be wasted. Should you answer the call or let it go to voicemail? Benefits of a Virtual Receptionist Fortunately, virtual receptionists make it so you don’t have

September 9, 2019

Hear that? That’s the exasperated sighs of current and prospective customers hanging up after giving your business a ring — and getting silence in return. A missed call here or there is hardly your organization’s Armageddon. Yet a culture of missed calls breeds serious damage to your reputation. If unaddressed, those botched or abandoned phone

August 19, 2019

When your sales or customer service representatives are having a hard time hearing someone on the phone, it’s vital to maintain telephone etiquette and courtesy at all times. Here’s a look at scenarios when it can be hard to hear someone on the phone — and what to do when those scenarios emerge. Times When

August 12, 2019

Your phone rings and it’s an unidentified number. In the past, giving attention to random phone calls was something that seldom occurred, so when that call came it wasn’t a huge bother. A sudden and dramatic increase in robocalls spamming consumers with offers for credit cards, security scams and all manner of annoyances has changed

August 6, 2019

What is an answering service? At VoiceNation, we hear this question a lot. It’s also a question that — without proper explanation — can lead businesses to make decisions and take on more work than they need to. Or worse, misunderstanding the live-answering service industry means organizations may also be managing roles they don’t have