Growing Your Business, Beyond the Call

Resources for Small Businesses and Entrepreneurs

VoiceNation is proud to be a resource for small businesses and entrepreneurs. Gain valuable insights and knowledge to help you boost productivity, increase profits and grow your business.

September 30, 2019

Temperatures are starting to drop, and people are going to begin switching from air conditioning to heating in their homes. Whoops – there’s a problem. When running the heat for the first time in months, your customers might be facing an array of issues that they want dealt with immediately! What does this mean for

September 27, 2019

September 27, 2019  Buford, GA – VoiceNation, an Atlanta-based live answering service, was named a Clutch Leader for 2019. This award showcases VoiceNation’s top-tiered call answering services based solely on consumer feedback.  Clutch is a leader in connecting global service provides with corporate buyers from around the world. The ratings and reviews platform publishes the most extensive and referenced client

September 26, 2019

Happy National Coffee Day! Coffee is beloved by millions in so many different forms – hot brewed, cold brewed, iced, drip, foamed and from so many sources – home, independent coffee houses, mega chains, fast food restaurants, gas stations. You can enjoy coffee in just about any way from just about anywhere. Hooray for coffee!

September 23, 2019

We made it! We made it through summer. The soaring temperatures, the early mornings and long nights, the sun burns and beach trips. Now it is finally fall. Football, cooler temperatures, pumpkin-spice everything. It’s a little different from the original intent of the Fall Equinox, which celebrates the end of harvest and the beginning preparations

September 5, 2019

All business owners are seeking to satisfy the needs of their customers. But in the day-to-day hustle and bustle of running a business, it’s easy to lose focus on customer satisfaction. Why Is Customer Satisfaction Important? The importance of satisfying your customers can’t be underestimated, and consistent efforts must be made to achieve high customer

September 3, 2019

With Hurricane Dorian moving slowing toward the east coast of Florida and the coasts of the Carolinas, now is absolutely the time to prepare. You want to protect yourself, your home and your business. Having an emergency preparedness plan in place is crucial in light of dangerous weather. Protecting yourself and your home Have a

September 2, 2019

Here we are celebrating Labor Day, and already there’s another holiday to prepare for tomorrow! A lesser one, but here at VoiceNation, we love all things telephone, so we are celebrating! Now what exactly is this holiday? It’s not so much a holiday as it is a trend that has been noticed over the years. An actual, measurable

August 15, 2019

Hold the phone — you’ve missed yet another call. Was it a current customer clarifying your hours for an upcoming holiday? A prospect curious about product customizations? A new industry contact looking to set up lunch? You’ll never know. They didn’t leave a voicemail. But you’re sure left with something — the nagging feeling that

September 12, 2019

Customer retention is a company’s ability to keep the same customers over a certain period of time — in other words, it’s a measure of how well businesses can keep their customers coming back. On average, companies spend five to 10 times more money on gaining new clientele rather than making a sale to an

September 19, 2019

At some point, most people will have a purchasing experience they’re unhappy with, whether it’s due to an error on the company’s part or dissatisfaction with the quality of the product or service. This typically results in the consumer having to call customer service to get a refund, replacement or some other solution to rectify