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Insights from our Industry Leaders

November 25, 2019

Branding is a key business aspect, no matter the industry. Positioning your brand as a leader in your market has a lot to do with customer perception of your company. Communicating your brand is important, whether it’s through signs, advertising, digital content or voicemail greeting. Yes, your voicemail greeting! Be consistent One of the most

November 21, 2019

Whether live or automated, your phone answering service is the only representation of you that potential customers get when you’re unavailable. Consider that this experience could be a consumer’s first and last impression. While automated services may be cheaper, you may find that a live virtual receptionist is better for the progression of your small

November 4, 2019

The holidays are an intense time for businesses, it’s no secret. While the start of the big holiday boom is still a few weeks away, it’s prudent to start planning now to avoid being unprepared. Take care of your to-do list If there are changes to your website you need to make, implementing an inventory

October 21, 2019

Oct. 21, 2015 was a very important day in pop culture. It was the day that Marty McFly and Doc Brown time traveled to in Back to the Future Part II. It was a fun day to see what the movie got right and what it got wrong when predicting 26 years into the future.

October 7, 2019

What is a virtual receptionist? Calls are incredibly important to businesses. It’s a very simple truth. It could be a potential customer calling to find out more of your business. A customer needing assistance. Someone wanting to place an order. And if you can’t consistently answer these phone calls, then you need some help —

September 26, 2019

Happy National Coffee Day! Coffee is beloved by millions in so many different forms – hot brewed, cold brewed, iced, drip, foamed and from so many sources – home, independent coffee houses, mega chains, fast food restaurants, gas stations. You can enjoy coffee in just about any way from just about anywhere. Hooray for coffee!

September 23, 2019

We made it! We made it through summer. The soaring temperatures, the early mornings and long nights, the sun burns and beach trips. Now it is finally fall. Football, cooler temperatures, pumpkin-spice everything. It’s a little different from the original intent of the Fall Equinox, which celebrates the end of harvest and the beginning preparations

September 5, 2019

All business owners are seeking to satisfy the needs of their customers. But in the day-to-day hustle and bustle of running a business, it’s easy to lose focus on customer satisfaction. Why Is Customer Satisfaction Important? The importance of satisfying your customers can’t be underestimated, and consistent efforts must be made to achieve high customer

September 3, 2019

With Hurricane Dorian moving slowing toward the east coast of Florida and the coasts of the Carolinas, now is absolutely the time to prepare. You want to protect yourself, your home and your business. Having an emergency preparedness plan in place is crucial in light of dangerous weather. Protecting yourself and your home Have a

September 12, 2019

Customer retention is a company’s ability to keep the same customers over a certain period of time — in other words, it’s a measure of how well businesses can keep their customers coming back. On average, companies spend five to 10 times more money on gaining new clientele rather than making a sale to an