Growing Your Business, Beyond the Call

Resources for Small Businesses and Entrepreneurs

VoiceNation is proud to be a resource for small businesses and entrepreneurs. Gain valuable insights and knowledge to help you boost productivity, increase profits and grow your business.

September 2, 2019

Here we are celebrating Labor Day, and already there’s another holiday to prepare for tomorrow! A lesser one, but here at VoiceNation, we love all things telephone, so we are celebrating! Now what exactly is this holiday? It’s not so much a holiday as it is a trend that has been noticed over the years. An actual, measurable

August 15, 2019

Hold the phone — you’ve missed yet another call. Was it a current customer clarifying your hours for an upcoming holiday? A prospect curious about product customizations? A new industry contact looking to set up lunch? You’ll never know. They didn’t leave a voicemail. But you’re sure left with something — the nagging feeling that

September 12, 2019

Customer retention is a company’s ability to keep the same customers over a certain period of time — in other words, it’s a measure of how well businesses can keep their customers coming back. On average, companies spend five to 10 times more money on gaining new clientele rather than making a sale to an

September 19, 2019

At some point, most people will have a purchasing experience they’re unhappy with, whether it’s due to an error on the company’s part or dissatisfaction with the quality of the product or service. This typically results in the consumer having to call customer service to get a refund, replacement or some other solution to rectify

September 16, 2019

Your phone rings, and it could be a huge opportunity to land a new client. Or, it could be a cold caller with an irrelevant offer, and your time will be wasted. Should you answer the call or let it go to voicemail? Benefits of a Virtual Receptionist Fortunately, virtual receptionists make it so you don’t have

August 29, 2019

You have enough to worry about when it comes to disaster preparedness: stocking and packaging enough food, water and appropriate clothing for yourself and others, maintaining an out-of-state contact and putting a plan for evacuating or sheltering in place. As a business owner, you also have to worry about obtaining adequate insurance for your business

September 9, 2019

Hear that? That’s the exasperated sighs of current and prospective customers hanging up after giving your business a ring — and getting silence in return. A missed call here or there is hardly your organization’s Armageddon. Yet a culture of missed calls breeds serious damage to your reputation. If unaddressed, those botched or abandoned phone

August 26, 2019

The 2019 hurricane season has already begun. Are you ready? Hurricanes can be devastating and unpredictable. Whether you’re in the eye of the storm, being impacted by strong winds and rain from the outer bands, or impacted by a stalled inland tropical storm, hurricanes wreak havoc. There’s still time to prepare using the following tips.

August 19, 2019

When your sales or customer service representatives are having a hard time hearing someone on the phone, it’s vital to maintain telephone etiquette and courtesy at all times. Here’s a look at scenarios when it can be hard to hear someone on the phone — and what to do when those scenarios emerge. Times When

August 12, 2019

Your phone rings and it’s an unidentified number. In the past, giving attention to random phone calls was something that seldom occurred, so when that call came it wasn’t a huge bother. A sudden and dramatic increase in robocalls spamming consumers with offers for credit cards, security scams and all manner of annoyances has changed