How to Optimize Communications in a Disaster Recovery Plan

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When your business means everything, you have to prepare for anything. Missing out on vital client communications can cause a massive issue in a loss of valuable time, relationships, and revenue, especially for small business owners. 

Floods, illness, downed lines: whatever the emergency may be, you’ve got to have a plan in place. But what do you do when the unexpected happens?

Disaster Recovery Plan VoiceNationBusiness Continuity and Disaster Recovery Plans

Whether it’s a sudden staff shortage or a global emergency, effective crisis management is crucial to keeping your business afloat. 

An essential part of crisis management for small businesses is having a disaster recovery plan in place to help get you back to business sooner. Disaster recovery plans (also known as DRPs) describe how to resume business operations quickly after an emergency happens, especially in terms of IT and communication. Being prepared in terms of business continuity management is critical. 

Business Continuity Communications

Communication is huge — you know better than anyone how important it is that your business remains open after a disaster. It could take days or weeks to get your business back up and running. The last thing you want is to lose revenue and customers when your lines are down.

While it may take longer to get employees back to the building or restock backlogged items, relaying issues to your customer base and re-opening your lines of communication are quick and essential elements of a small business’s DRP.

At VoiceNation, preparing your business to get those lines re-established ASAP happens in 5 ways with a business answering service:

Instant Activation of Business Phone Answering

With VoiceNation’s instant activation, there’s no need to wait. As soon as you sign up, you can start setting up your live answering service and designing how it works for your business. Once you’ve placed your order, you’ll get an email with an activation wizard. Here’s where you can customize your script to your liking. This will also happen when you hear from your very own onboarding representative. 

Get Your Free Number

Choosing your number is an essential part of your DRP since it’s how you forward your calls to us. If you choose not to have your number out regularly, you can also publish your free number as an emergency contact number to both your employees and your clients. This is your number to do as your wish with!

Forward Your Calls to Us

Once you’ve gotten set up with our instant activation, you can start sending us calls right away. Thanks to our smart software and our custom scripting process at onboarding, our operators ask the right questions and provide the right info to your callers. Day or night, your clients are taken care of, especially in the case of emergencies. 

We Follow Your Protocol

Prepping your emergency protocol in advance gives you plenty of time to plan out exactly what you want our operators to say to your clients during an emergency. Once you give us your script, we’ll take it from there. Our operators are trained specifically in how to handle your calls during a disaster or any interruption in business. 

Download Our Free Live Answering Mobile AppVoiceNation App Push notifications

Stay plugged in with our free live answering mobile app. While we handle your calls, you can use the app to view your reports, messages, and analytics. You also have the option to return calls that you may have missed! Plus, even if your home internet is down or inaccessible, you can easily take care of your answering service from the convenience of your smartphone and the VoiceNation live answering app. 

At VoiceNation, we make sure that when the unexpected happens, you can rely on the most widely used business answering service in the U.S.

Better yet, you can try our live answering services for free for a full seven days, absolutely no strings attached, by signing up for a free trial. Once you see what VoiceNation has to offer, we’re confident you’ll want to keep us around.