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How can call screening help my small business?

Establishing and running a small business requires a great deal of time and effort, and as a result, you may not always have time to take every phone call that comes in. Sales calls, client inquiries and the dozens of other calls that flow into your business on a daily basis all require your attention, which may make it difficult for you to focus on growing your company.

Always there for your customers

When you run a small business, you need to spend time growing your client base, generating new ideas for products and services and ensuring that your finances are stable. As a result, answering the phone may take a backseat to these projects. However, ignoring client calls and sending them straight to voicemail may make valuable customers feel as if they do not matter to you, and this could result in a loss of business. Call screening would ensure that important calls come through to you, and those that are less important are fielded by a friendly, live service that would make any customer feel well cared for.

Save time

Running a small business requires that you prioritize your time in order to make the most of it, especially if you expect your company to grow. Small business call screening will allow you to do this, as you can avoid taking calls that you know will waste your time and include:

  • Cold sales calls
  • Recorded spam calls
  • Non-business calls that do not require your instant attention

For example, if an insistent salesperson contacts you several times a week to sell you a product you might have sampled but have since decided you are not interested in, having a company in place to screen your calls can keep this time-wasting individual at bay.

Choose the services you want, when you want

It is wise to be frugal when building your small business, but a virtual receptionist may be more affordable than you think, especially when you have the ability to pick and choose your services and build a call screening plan around your most important needs.

No matter the nature of your company, using a small business answering service to screen your calls may help you better manage your time and keep your customers happy. To maximize the benefits of this service, it is important to carefully consider which features will be the most helpful before you commit to a plan. Want to learn more? Give us a call! 877.679.3777

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