Statistic after statistic show that customer service is incredibly important. Consumers expect a great customer experience when dealing with businesses. In fact, customers will spend more with a business that they feel values them. One of the best ways to be proactive in retaining customers and bringing in new ones is to have fantastic customer
Temperatures are starting to drop, and people are going to begin switching from air conditioning to heating in their homes. Whoops – there’s a problem. When running the heat for the first time in months, your customers might be facing an array of issues that they want dealt with immediately! What does this mean for
Happy National Coffee Day! Coffee is beloved by millions in so many different forms – hot brewed, cold brewed, iced, drip, foamed and from so many sources – home, independent coffee houses, mega chains, fast food restaurants, gas stations. You can enjoy coffee in just about any way from just about anywhere. Hooray for coffee!
Here we are celebrating Labor Day, and already there’s another holiday to prepare for tomorrow! A lesser one, but here at VoiceNation, we love all things telephone, so we are celebrating! Now what exactly is this holiday? It’s not so much a holiday as it is a trend that has been noticed over the years. An actual, measurable
Hold the phone — you’ve missed yet another call. Was it a current customer clarifying your hours for an upcoming holiday? A prospect curious about product customizations? A new industry contact looking to set up lunch? You’ll never know. They didn’t leave a voicemail. But you’re sure left with something — the nagging feeling that
At some point, most people will have a purchasing experience they’re unhappy with, whether it’s due to an error on the company’s part or dissatisfaction with the quality of the product or service. This typically results in the consumer having to call customer service to get a refund, replacement or some other solution to rectify
You have enough to worry about when it comes to disaster preparedness: stocking and packaging enough food, water and appropriate clothing for yourself and others, maintaining an out-of-state contact and putting a plan for evacuating or sheltering in place. As a business owner, you also have to worry about obtaining adequate insurance for your business
Hear that? That’s the exasperated sighs of current and prospective customers hanging up after giving your business a ring — and getting silence in return. A missed call here or there is hardly your organization’s Armageddon. Yet a culture of missed calls breeds serious damage to your reputation. If unaddressed, those botched or abandoned phone
The 2019 hurricane season has already begun. Are you ready? Hurricanes can be devastating and unpredictable. Whether you’re in the eye of the storm, being impacted by strong winds and rain from the outer bands, or impacted by a stalled inland tropical storm, hurricanes wreak havoc. There’s still time to prepare using the following tips.
Lead collection is among the most challenging tasks most businesses face. Marketing efforts help spread the word about what you do and why prospective customers should consider your products or services. But actually connecting with those prospects and getting them into your sales funnel is tough. Are you among the many entrepreneurs and small business