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June 3, 2020

The phone rings but you can’t answer it. Maybe you’re on the other line or simply too busy to pick up. No big deal, right? It’s just one phone call. But does it happen more than once a day? How many times a week? A month? Those calls add up and your lack of availability

May 29, 2020

Establishing and running a small business requires a great deal of time and effort, and as a result, you may not always have time to take every phone call that comes in. Sales calls, client inquiries and the dozens of other calls that flow into your business on a daily basis all require your attention, which may make it

May 27, 2020

There never seems to be enough time for everything you need to do. Your days at work are filled with meetings, deadlines and a towering to-do list. Work gets brought home after hours, during the weekend and the thought of a 9-to-5 job seems laughable and work-life balance feels like a myth. But it’s incredibly

May 22, 2020

As a small business owner, you may struggle to have any personal time at all let alone time to go on vacation. Some people feel if they leave for vacation, they will fall behind in their work and their business will suffer. However, vacation can be an important part of your health and overall productivity. Benefits of taking

May 20, 2020

Live answering for service industries  If you’re in the HVAC, plumbing, landscaping or construction industry, you’re incredibly busy. Your phone is constantly ringing off the hook with requests for service, inquiries about your service, quotes and more. You’re busy staffing your business, keeping up with equipment, supplies, contracts, vendors, bills – the list goes on

May 15, 2020

Many people are looking toward ways of saving money when it comes to their HVAC units. There are many tips and tricks to save on energy costs by having a fine-tuned, well running system during peak times of year – winter and summer. A lot can be done to prepare an HVAC unit for summer,

May 13, 2020

On May 13 we celebrate the overworked and underappreciated office workers across the world. They are the gatekeepers to businesses, often the person who makes the first and lasting impression, the person that wears many different hats – the office receptionist. Tomorrow we celebrate National Receptionists Day!  History of the receptionist  This position has evolved

May 8, 2020

Imagine you’re experiencing an issue with a service or a product and you need to reach the business to ask questions, troubleshoot or even ask for a refund. You call the business and are walked through an automated prompt to reach a certain department. You think you choose the right department, but you didn’t, so you’re

May 6, 2020

The digital world is rapidly expanding. With the rise of chatbots, automated customer service, artificial intelligence – it feels as though human engagement is becoming a thing of the past. In fact, Gartner estimated that currently 85 percent of customer interactions with a business will be handled without any human involvement. But there’s a lot to still be

May 1, 2020

Whether you provide a service or a product, it’s important that your business has a brand. This is a great way to pull ahead of your competitors and to provide a connection between your business and the customer. It’s important that you identify what message it is you want to convey to your customers –